Service Value System Flashcards
SVS
1
Q
Definition of Service Value System?
A
A Model representing how all the components and activities of an organization work together to facilitate value creation.
2
Q
Input of SVS
A
Opportunities / Demands
3
Q
Output of SVS
A
Value
4
Q
Components of SVS
A
Practices / Service Value Chain / Guiding Principles / Governance / Continual Improvement
5
Q
What does SVS do?
A
Add value to an existing service for Stakeholders.
To provide new service and therefore, new value to Stakeholders.
6
Q
Definition of Value
A
Perceived benefits, usefulness, and importance of something.
value is subjective based on customers perceptions and business outcomes
