Service Relationship

Question 1

Service Relationships (Definition)

Answer 1

A cooperation between a service provider and service consumer. Service relationships include service provision, service consumption and service relationship management.

Question 2

Service Provider (Definition)

Answer 2

An Organization that delivers services to consumers within its own organization or external to its own organization.

Question 3

Service Consumer (Definition)

Answer 3

An organization that uses the services provided to them by another organization within their own organization or external to their organization.

Question 4

Service Provision (Definition)

Answer 4

Activities performed by an organization to provide services and/or goods.

Question 5

Service Consumption (Definition)

Answer 5

Activities performed by an organization to consume services and/or goods.

Question 6

Service Relationship Management

Answer 6

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.

Question 7

Organization

Answer 7

A person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
Organizations can be both providers and consumers.

Question 8

Service Consumer - 3 types

Answer 8

Customer / User / Sponsor

Question 9

Definition of Service Consumer

Answer 9

Customer - A role that defines the requirements of a service and takes responsibility for the outcomes of service consumption.
User - A role that uses services.
Sponsor - A role that authorizes budget for service consumption.

Question 10

Stakeholders

Answer 10

A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity.