Continual Improvement Model (SVS) Flashcards
1
Q
Definition (Continual Improvement Model)
A
A model providing a structured approach for implementing improvements.
Helps link improvements to overall goals, missions, objectives.
2
Q
7 Steps
A
what is the vision?
where are we now?
where do we want to be?
how do we get there?
Take action.
did we get there?
how do we maintain momentum?
3
Q
Definition - Vision
A
As measured by business goals / mission / objectives.
4
Q
Where are we now?
A
Baseline Assessments
5
Q
Where do we want to be?
A
Metrics:
- specific / measurable / achievable / relevant / time bound
6
Q
how do we get there?
A
- service improvement plans
- process improvement plans
7
Q
Take action
A
execution of improvements.
8
Q
Did we get there?
A
Validation of metrics.
9
Q
how do we maintain momentum?
A
Market / Reinforce
