Service Value Chain (SVC)

Question 1

Service Value Chain

Answer 1

At the center of the Service Value System. An operating model that covers key activities to manage products and services.

Comprised of 6 Activities:

1) Plan
2) Improve
3) Engage
4) Design and Transition
5) Obtain and Build
6) Deliver and Support

Question 2

Plan

Answer 2

Relevant planning activities at all levels:

1) strategic
2) architectural
3) program/project

Question 3

Improve

Answer 3

Execution of improvement activities and provision of improvement information.

Question 4

Engage

Answer 4

Interactions with 3rd parties, including:

1) users
2) customers
3) suppliers
4) other stakeholders

Question 5

Design and Transition

Answer 5

Creation of new or changed solution designs. The management of an implementation of the change.

Question 6

Obtain and Build

Answer 6

Acquisition of building of components (whether acquired from a third party or built in-house).

Question 7

Deliver and Support

Answer 7

Hosting and delivery of solutions. Support for user’s needs related to the services.