ITIL 4 & Service Value System

Question 1

ITIL 4

Answer 1

Focuses on the key premise that services drive value for service providers and for customers.

Information Technology Infrastructure Library (Version 4)

Question 2

Service Value System

Answer 2

The foundation which ITIL Framework is built on.
Triggered by: Opportunities & Demand
Value is the outcome.

Opportunity & Demmand –> Guiding Principals & Continual Improvement –> Governance & Practices –> Service Value Chain –> Value

Question 3

Opportunities

Answer 3

Options or possibilities to add value for stakeholders. Ways to improve the organization.

Question 4

Demand

Answer 4

Input to the service value system (SVS) based on opportunities and needs from internal and external stakeholders.

Question 5

Value

Answer 5

Perceived benefits, usefulness, and importance of something.

Question 6

Service Value Components

Answer 6

1) Service Value Chain (SVC) - Operating model to manage products and services.
2) ITIL Practices - Organizational resources designed for performing work or accomplishing an objective.
3) ITIL Guiding Principles - Recommendations that can guid an organization in all circumstances, regardless of changes in its goals, strategies, types of work or management structure.
4) Governance - The means by which an organization is directed and controlled.
5) Continual Improvement - Aligning organizations practices and services with changing business needs. Ongoing identifying and improving elements in management.