4 Dimensions of Service Management

Question 1

4 Dimensions of Services Management

Answer 1

The 4 dimensions to deliver successful service.

1) Organization and People
2) Information and Technology
3) Partners and Suppliers
4) Value Streams and Processes

Question 2

Organization and People

Answer 2

The way an organization is structured and managed (as well as roles, responsibilities, and systems of authority and communication) is well defined and supports the overall strategy and operating model.

Question 3

Information and Technology

Answer 3

The information and knowledge used to deliver services and the information and technologies used to manage all aspects of the Services Value System (SVS).

Question 4

Partners and Suppliers

Answer 4

The relationships an organization has with other organizations involved in:

1) design
2) development
3) deployment
4) delivery
5) support
6) continual improvement

Question 5

Value Streams and Processes

Answer 5

Activities, workflows, controls, procedures are needed to achieve the agreed objectives.