Service Questions Flashcards
How long should it take a server to greet a table
Less than 60 seconds
How to greet a table?
Welcome them and ask them what they would like to drink and if they ate here before
How does taking orders work
left to right starting at the leftside corner then going clockwise
Does someone have to have a id to drink alcohol
Yes
When do we start a ticket
Right after taking their order and put the pager number in while entering food into the machine
How are you supposed to hold a glass when serving or refilling?
By the base 1/3 of the glass off the table
Where do lemons or limes go if someone ask for them
On a side dish
When do you ask if the tickets are seperate
When taking the orders
Whats in a silverware roll?
2 forks
1 knife
When do we ring up tickets in the POS
Immediately after taking a alcoholic drink order or food order
What do we serve with bouillon spoons
Cream gravy
Soup
Mushrooms
Chili
What do we serve with deserts spoons
Cowboy custard
Cookie sunday
Apple pie with brandy butter
How to get extra cheese or side for an guest after food has been delivered
Ring it up and then get it from expo
Steps if a guest is unhappy with meal or steak
Apologize,
Get plate from them and take back to kitchen,
Any recooks need a slip,
Then tell a manager
How do we do birthday celebrations
We get max of 3 servers to help sing with party after cleaning table
