Service Descriptors Flashcards
1
Q
Cost
A
Amount of money spent on a specific activity or resource
2
Q
Risks
A
Possible event that could cause harm, loss, or make it more difficult to achieve objectives
3
Q
Risk responses
A
- Avoid
- Accept
- Transfer
- Mitigate
4
Q
Risk avoidance
A
Removing risks from the service
4
Q
Risk acceptance
A
When the risk or cost is considered low
5
Q
Risk transfer
A
When you insure against a risk
6
Q
Risk mitigation
A
Implement technology or process to reduce risk
7
Q
Utility
A
- Functionality offered by a product or service to meet a need
- What a service does
- Fit for purpose
8
Q
Warranty
A
- Assurance that the product or service will meet the agreed requirements
- How the service performs
- Fit for use
9
Q
Warranty addresses
A
- Availability
- Capacity
- Security
- Continuity
