Continual Imporovement Know Very Well

Question 1

Continual Improvement (know very well)

Answer 1

Alings the orgs practices and services with changing business needs through the ongoing identification and improvement of

• Services,
• Service components,
• Practices, or
• Any element involved in the efficient and effective management of products and services

Question 2

Continual Improvement Model

Answer 2

Seven step methodology that provides us a framework of how we should do improvement operations within out organizations

Question 3

Seven steps of the continual improvement model

Answer 3

1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Take action?
6. Did we get there?
7. How do we keep the momentum going?

Question 4

What is the vision?
(Continual Improvement Model)

Answer 4

• Each improvement initiative should support the orgs goals and objectives
• Translating the vision and objectives so that the context is under stood
• Create a high-level vision for the planned improvement

Question 5

Where are we now?
(Continual Improvement Model)

Answer 5

• You need to know your starting point to properly plan out your journey
• Conduct a current state assessment of the existing services
• Perform base line assessments

Question 6

Baseline

Answer 6

Report or metric that serves as a starting point against which progress or change can be assessed

Question 7

Where do we want to be?
(Continual Improvement Model)

Answer 7

• Concrete long and short term goals
• Define measurable targets

Question 8

Gap Analysis

Answer 8

A method to evaluate the scope and nature of the distance to be traveled from the starting point to the achievement of the initiative’s vision

Question 9

How do we get there?
(Continual Improvement Model)

Answer 9

• Define the improvement plan
• Break into chunks
• Check progress after each iteration of your plan

Question 10

Take action
(Continual Improvement Model)

Answer 10

• Execute the improvements
• Measuring progress towards the vision
• Managing risk during those changes
• Ensuring the visibility initiative is spread throughout the org

Question 11

Did we get there?
(Continual Improvement Model)

Answer 11

• Evaluate metrics and KPIs
• Conduct the current state assessment again

Question 12

How do we keep the momentum going?
(Continual Improvement Model)

Answer 12

• Attempt to continue the improvement gains across the org