Organizations & People Flashcards
1
Q
Organizational Capability
A
Having both the capacity and the ability to perform the functions required
2
Q
Organization
A
A person or group that has its own functions, responsibilities, and relationships to achieve its objectives
3
Q
Service Provider
A
Provide services to consumers
4
Q
Consumer
A
Use or consume services
5
Q
User
A
Uses a service
6
Q
Customer
A
- Defines the requirements for a service
- Responsible for the outcomes of service consumption
7
Q
Sponsor
A
Authorizes the budget for service consumption
