Service Catalogs Flashcards
Where can you create one or multiple catalogs of products and shared services that your organization offers?
Service Catalog application
How products and services are organized in a catalog?
They are organized into categories and subcategories
From where users can see the service catalog?
From Service Portal
From where the system administrator can see their catalogs?
All > Service Catalog > Catalog Definitions > Maintain Items
What is the fulfilment process?
Defines what happens when someone orders an item or requests a service from a catalog
Specifies he various people and groups required to perform a series of tasks to fulfil the request
Where can you create a catalog item and item templates and view the available catalog items and item templates?
Catalog Builder
What are the two options to define the fulfillment process for a service catalog item?
Flow
Workflow
