Migration and Integration

Question 1

What are Update sets?

Answer 1

An update set tracks changes to applications and platform features, then groups them together so they can be moved from one instance of ServiceNow to another.

Question 2

How Update Sets work?

Answer 2

It writes changes from tracked tables to the Customer Update [sys_update_xml] table.
The newest changes overwrite older changes in an Update Set
If multiple update sets have modified the same object. The newest will be moved to the merged update set

Question 3

What is a good practice about using Default Update Sets for moving customizations between instances?

Answer 3

It is recommended to avoid using the Default Update Set for moving customizations between instances. System Administrators and developers should use meaningful named update sets (user-created update sets) for moving customizations between instances.

Question 4

What is captured in an Update Set?

Answer 4

Process Records:
Business Rules
Client Scripts
Fields
Forms and Form
Sections
Report
Definitions
Tables
Views
Roles
Published Flows

Question 5

What is NOT captured in an Update Set?

Answer 5

Data:
New Data
Records
Modified Data Records
Tasks
Modified CIs
New Users and Groups
Schedules
Scheduled Jobs
Dashboards

Question 6

Where to Create Update Sets?

Answer 6

All>System Update Sets>Local Update Sets

Question 7

What should be the state of an Update Set to be exported

Answer 7

You need to change state from “in progress” to “Complete”. Then you save and Export to XML

Question 8

What are the Steps to Upload an Update Set?

Answer 8

1.Retrieve
2.Preview
3.Commit

Question 9

What is integration Hub used for?

Answer 9

It provides a single solution to quickly integrate with third-party services to build and share a content

Question 10

How are integrations referred to?

Answer 10

Integrations are referred to as a spokes, and can be easily configured to integrate without scripting

Question 11

Benefits of integration Hub?

Answer 11

Reduces the need for a code, while ensuring discoverability and reuse
You can use integration hub to extend the flow designer to call third-party systems


Question 12

What integrations come with Subscription?

Answer 12

Starter spokes are included with the subscriptions. Standard, professional, and enterprise spokes require a subscription. To locate the spokes, visit the ServiceNow store.

Question 13

What are Automated Test Framework (ATF) for?

Answer 13

They enable you to create in around automated tests to confirm that your instance works after making a change