CMDB Overview

Question 1

What is the Configuration Application used for?

Answer 1

To provide core functionality for the CMDB

Question 2

What are the key CMDB tables?

Answer 2

*Base Configuration Item [cmdb] is the base CMDB table for non IT CIs.
*Configuration Item [cmdb_ci] stores the basic attributes of all the CIs.
*CI Relationship [cmdb_rel_ci] contains CI relationship data.

Question 3

Where are the relationships of a CI with other CIs

Answer 3

At the Related Item toolbar

Question 4

What is Discovery?

Answer 4

It is a product that finds devices and applications on your network and updates the CMDB with the information it finds. This product is available as a separate subscription from the rest of the Now Platform.

Question 5

Service Mapping

Answer 5

Discovers and models the relationships and dependencies between discovered CIs and automatically populates the information into the CMDB

Question 6

What is Dependency View used for?

Answer 6

1. Graphical interface to visualize relationships between cis.
2. Indicate status of the Cis and allow access to the CIs related alerts, incidents, problems and changes, and services

Question 7

What is CSDM?

Answer 7

Common Services Data Model

Question 8

What the CSDM 4.0 Conceptual Model includes?

Answer 8

5 Domains: Design, Build, Manage, Technical Services, and Sell/Consume

Question 9

What CSDM is and is not?

Answer 9

What it is
* Standard terms and definitions
* Best Practice for CMDB Data Modeling and Data Management
* Out of the box CMDB core tables
* Guidance on service modeling
* Recommended mappings
What it’s not
* Not a process or implementation guide for ServiceNow products
* Not a set of reports
* Not code to install
* Not a SKU or product to buy
* Not an automatic fix for past implementations