Self-Service Multimedia Kiosks Flashcards
What is meant by a Self-Service Multimedia Kiosk?
A booth that customers can make purchases or bookings on themselves. Multimedia involves the use of many types of media, such as images, webcams and videos.
What are the advantages of Self-Service Multimedia Kiosks?
They increase productivity by having multiple kiosks making multiple transactions at any given time, they can reduce queues, they give the customer more privacy, and reduce administration errors.
What are the disadvantages of Self-Service Multimedia Kiosks?
They are expensive to install and require maintenance, as well as the people trained to maintain them so if it stops working that person may not be immediately available.
What is an E-Ticket?
An E-Ticket is a ticket that can be booked online. The process is all electronic with the information being stored in the company’s database. The customer must then show the e-ticket to whoever necessary, usually using a phone with the email containing the e-ticket.
What are the advantages of E-Tickets?
They can be booked online so its easier and faster. They are stored electronically so they are very difficult to lose.
What are the disadvantages of E-Tickets?
They can still be lost and they need a phone or other electronic device to display the ticket. Tickets can be stolen especially if they are sent by email.
How could OCER Theatre use E-Tickets?
It is more convenient and cheaper just to email the tickets to customers rather than mailing tickets bought online. E-Tickets also reduce queues because customers can just show their ticket to gain entry rather than having to pay for it first.
How could OCER Theatre use Self-Service Multimedia Kiosks?
These reduce queues as multiple kiosks can be working at any given time instead of people, which also makes it cheaper for the theatre. People can also view pictures and videos about the shows to advertise to the customers.
What hardware will the kiosk consist of?
Touchscreen monitor, CPU (central processing unit), Printer, Barcode/QR code scanner, and a card reader.
