Section Z NFPA 1021 - Fire Officer - added Flashcards
- Who has the ultimate administrative responsibility in a fire department?
a) Assistant chief
b) Fire chief
c) Deputy chief
d) Battalion chief
b) Fire chief
Level: I
Page: 11
- Which of the four functions of management means guiding or directing in a course of action?
a) Organizing
b) Leading
c) Controlling
d) Planning
b) Leading
Level: I
Page: 13
- Which type of organizational document is developed to provide definite guidelines for present and future actions?
a) Policy
b) Standard operating procedure
c) Standard operating guideline
d) Regulation
a) Policy
Level: I
Page: 14
Which type of organizational document establishes or prescribes specific operational or administrative
methods to be followed routinely for the performance of designated operations or actions?
a) Policy
b) Standard operating procedure
c) Rule
d) Regulation
b) Standard operating procedure
- If a promotion eligibility list is banded, what is typically one of the group headings?
a) Passed
b) Qualified
c) Promoted
d) Dismissed
b) Qualified
- The formal fire department organization considers a “fire officer” to be the representative of whom?
a) The customer
b) The fire fighter
c) The local government
d) The fire chief
d) The fire chief
Level: I
Page: 46
- When an officer tells subordinates that he does not agree with an order but that the order has to be enforced anyway, what is the result?
a) The officer’s authority and supervisory ability are undermined.
b) The best possible outcome in a difficult situation occurs.
c) The officer gains credibility with his or her subordinates.
d) Subordinates will be more inclined to comply with the order.
a) The officer’s authority and supervisory ability are undermined.
Level: I
Page: 47
- What is one of the three recommended activities for fire officers to help them work effectively with their supervisors?
a) Treat the supervisor as a last resort resource
b) Keep the supervisor informed
c) Always paint a positive picture.
d) Let the results of your work speak for you.
b) Keep the supervisor informed
Level: I
Page: 49
- If fire officers have the authority to solve a given problem that has come up, what should they do?
a) They should not act at all until they have cleared their intention with their supervisor and set up a joint action by both officers.
b) They should go ahead and make a decision.
c) They should act but copy their action to their supervisor.
d) They should notify their supervisor of their intention to act and await a positive response prior to acting.
b) They should go ahead and make a decision.
Level: I
Page: 50
- Fire officers should consult their supervisors if they are going to make a decision that
______________.
a) goes beyond their scope of authority
b) will be felt differently by different people
c) is not explicitly spelled out in a directive from above
d) has no explicit precedent in that department
a) goes beyond their scope of authority
Level: I
Page: 50
- What kind of process is communication?
a) Circular
b) Linear
c) Branched
d) Managed
a) Circular
Level: I
Page: 62
- What is one good method for keeping a conversation on the topic at hand?
a) Talking at a whiteboard
b) Recording what is said
c) Staggered repetition
d) Directed questioning
d) Directed questioning
Level: I
Page: 65
- What does the “P” stand for in SOP?
a) Practice
b) Personnel
c) Premises
d) Procedure
d) Procedure
Level: II
Page: 72
- Which type of documents are SOPs?
a) Formal and permanent
b) Formal and temporary
c) Informal and permanent
d) Informal and temporary
a) Formal and permanent
Level: II
Page: 73
- Employee relations include all activities designed to____________.
a) attract and retain employees
b) help employees with personal issues
c) maintain employee health and fitness
d) maintains a rapport with the employees
d) maintains a rapport with the employees
Level: I
Page: 118
- According to the text, what will be a fire officer’s greatest challenge?
a) Managing people
b) Incident command
c) Friendships
d) Documentation
a) Managing people
Level: I
Page: 112
- What is the term used for the process of setting performance standards and evaluating performance against those standards?
a) Performance management
b) Labor standards
c) Labor relations
d) Staffing
a) Performance management
Level: II
Page: 121
- Gary Yukl described leadership as the process of influencing others to _____________.
a) be productive regardless of their level of motivation
b) understand and agree about what needs to be done
c) be willing to set aside their own agenda for the greater good
d) prioritize group identity over individual identity
b) understand and agree about what needs to be done
Level: I/II
Page: 128
- Which type of supervisor manages primarily by telling people what to do?
a) Leader
b) Mentor
c) Manager
d) Boss
d) Boss
Level: I/II
Page: 128
- Leaders can be effective only to the degree that others _____________.
a) are incentivized to accept their leadership
b) share in their leadership
c) benefit from their leadership
d) are willing to accept their leadership
d) are willing to accept their leadership
Level: I
Page: 128
- The fire officer has to be both a leader and a(n) ______________.
a) Advocate
b) founder
c) follower
d) peer
c) follower
Level: I
Page: 128
- Which of the following is a key component of leading?
a) Motivating
b) Delegating
c) Empathizing
d) Following
a) Motivating
Level: II
Page: 135
- “The process of achieving proficiency through instruction and hands-on practice in the operation
of equipment and systems” is the definition of ____________.
a) Training
b) Coaching
c) Mastery
d) Learning
a) Training
Level: I/II
Page: 142
- A formal training program includes both skills practice and __________.
a) individual study
b) classroom time
c) peer review
d) remediation
b) classroom time
Level: I
Page: 142
- When providing training, fire officers act in another role besides instructor. What is that other role?
a) Student
b) Co-worker
c) Customer
d) Mentor
d) Mentor
Level: I
Page: 146
- __________is a method of directing, instructing, and training a person or group of people
with the aim of achieving some goal or developing specific skills.
a) Coaching
b) Mentoring
c) Developing
d) Educating
a) Coaching
Level: I
Page: 142
- ____________ is a developmental relationship in which a more experienced person helps a less experienced person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising.
a) Instructing
b) Supervising
c) Coaching
d) Mentoring
d) Mentoring
Level: I
Page: 146
- __________consists of assigning an experienced member of the team to help a less experienced person.
a) Mentoring
b) Counseling
c) Coaching
d) Peer assistance
a) Mentoring
Level: I
Page: 146
- Which of the following is an example of an external issue?
a) A complaint from a citizen
b) An employee with a substance abuse problem
c) An impasse in negotiations
d) Conflict between shifts
a) A complaint from a citizen
Level: I
Page: 225
2. An error or fault resulting from defective judgment, deficient knowledge, or carelessness is termed a(n) a) Mistake b) Conflict c) Deficiency d) Issue
a) Mistake
Level: I
Page: 224
- Who are usually the best people to solve a problem?
a) Those responsible for the outcome
b) Those directly involved with it
c) People with no direct involvement in it
d) A team composed of some people outside the organization and some within the organization
b) Those directly involved with it
Level: I
Page: 226
4. When dealing with an individual who is expressing a concern or a problem, the fire officer should focus on a) defining the problem b) establishing the facts c) active listening d) conflict resolution
c) active listening
Level: I
Page: 230
- Which of the following is a correct action for an officer hearing a complaint that is directly related to his or her actions?
a) Do not explain or offer an excuse.
b) Apologize first; consider it at length later.
c) Explain, but do not apologize.
d) Acknowledge the legitimacy of the complaint.
a) Do not explain or offer an excuse.
Level: I
Page: 232
- When solving a problem, what must be the fire officer’s primary focus area?
a) Personal values
b) The best interest of the fire department
c) The needs of the complainant
d) Personal preference
b) The best interest of the fire department
Level: I
Page: 224
