Section B - BA Flashcards
What 7 topics can you talk about BA for?
Consumer Protection Law Employment Law EU Law CSR Contingency Planning Mission Statements New Leadership
What happened to the airline industry in terms of consumer protection?
Had to entitle passengers to compensation for cancellations, delays and overbooking.
If flights are cancelled the airlines accustomed to providing meals, refreshments and accommodation for free or find them alternative transport
What happened to BA in terms of employment and EU law?
They discriminated against an employee for wearing a Christian cross.
British government was ordered to pay £1,600 in damages and £25,000 in costs
What did their Employment and EU law problem stimulate?
A change in BA policy in 2007 that allows employees to wear symbols of religion
What were BA the first airline in producing?
An annual environmental report
What is the name of their charity, how much did they aim to raise and how much did they raise (2013)
Flying Start
Aim - £6m
Actual - £6.75
Who have they had a $500m partnership with, and what do they do?
Solena Fuels Corp
They develop a waste-to-fuel plant and BA have used jet fuel produced at that plant for 10 years
What two new plane models have BA added to their fleet and what are their benefits?
A380 - world’s largest passenger aircraft, with 16% less emissions per seat than it’s predecessor.
Boeing 787 - 20% more fuel efficient than the 767 it’s replacing.
The use of these two aircraft will reduce noise pollution by 15%
How much of their waste do they aim to recycle? And how much of their waste is sent to landfill?
Aim to recycle 60% of waste.
Only 3% of waste is sent to landfill, nearing their 0% target
What happened to BA that required them to have a contingency plan?
12,000 members of ‘Unite’ union were supporting a 3-day walk-out
What did BA do to each flight in response to the strike?
Each flight had 1 less member of staff on board to spread available staff
How many planes were grounded at Heathrow? and how did this affect long haul and short haul flight percentages?
80 planes were grounded.
60% of long-haul flights expected to operate.
30% of short-haul flights expected to operate.
How did BA overcome the grounding of their flights?
Most flights form Heathrow were operated by other companies
What percentage of passengers would still reach their destinations, and how many flights were cancelled?
65%
1,100 out of 1,950
How did BA overcome their cancelled flights?
They used 1,000 volunteer cabin crew and chartered 22 jets including 3 RyanAir planes complete with cabin crew
