Section 6 : Common Problem-Solving Tools and Techniques Flashcards
1
Q
What are the common problem-solving tools ?
A
- Brainstorming
- Root cause analysis
- Fishbone diagram
- Swot analysis
- Pareto analysis
- Decision tree
- Six sigma
2
Q
What is brainstorming ?
A
- Team members freely share ideas without criticism
3
Q
What is root cause analysis ?
A
- Identify underlying causes of a problem by breaking it down into smaller components and examining each component in detail
4
Q
What is a fishbone diagram ?
A
- Categories and relationships between them
- Cause and effect
- Causal factors and contributing causes
5
Q
What is a swot analysis ?
A
- Strengths
- Weaknesses
- Opportunities
- Threats
6
Q
What is pareto analysis ?
A
- A tool used to identify the most significant factors contributing to a problem by ranking them in order of importance
7
Q
What is a decision tree?
A
- Potential consequences of different decisions or actions, used to help make informed choices
8
Q
What is a 6 Sigma project ?
A
- A methodology that uses data and statistical analysis to identify and eliminate defects in a process with the goal of reducing variability and achieving near-perfect performance
- Reducing defects and errors
- Minimizing variation
- 3.4 defects per million opportunities
9
Q
What is issue tracking ?
A
It is a risk that occurs :
Identifying and documenting problems or challenges
10
Q
What is risk assessement ?
A
- Evaluating and developing strategies to mitigate risks
11
Q
What does mitigate means ?
A
Lower the probability and impacts
12
Q
How do solve change management ?
A
- Managing changes to the project scope, schedule, or budget, and ensuring that any necessary approvals and documentation are obtained
13
Q
Draw a change maps in a predictive environnement ?
A
14
Q
How do you review the project ?
A
- Regularly reviewing the progress of a project
- Identifying any problems or issues
- Taking corrective action
15
Q
How to evaluate the effectiveness of a meeting ?
A
See if :
* It achieved its goals
* Was participatory and efficient
* Had clear follow-up and action items
* Received positive feedback from attendees
