Section 6 : Common Problem-Solving Tools and Techniques Flashcards
What are the common problem-solving tools ?
- Brainstorming
- Root cause analysis
- Fishbone diagram
- Swot analysis
- Pareto analysis
- Decision tree
- Six sigma
What is brainstorming ?
- Team members freely share ideas without criticism
What is root cause analysis ?
- Identify underlying causes of a problem by breaking it down into smaller components and examining each component in detail
What is a fishbone diagram ?
- Categories and relationships between them
- Cause and effect
- Causal factors and contributing causes
What is a swot analysis ?
- Strengths
- Weaknesses
- Opportunities
- Threats
What is pareto analysis ?
- A tool used to identify the most significant factors contributing to a problem by ranking them in order of importance
What is a decision tree?
- Potential consequences of different decisions or actions, used to help make informed choices
What is a 6 Sigma project ?
- A methodology that uses data and statistical analysis to identify and eliminate defects in a process with the goal of reducing variability and achieving near-perfect performance
- Reducing defects and errors
- Minimizing variation
- 3.4 defects per million opportunities
What is issue tracking ?
It is a risk that occurs :
Identifying and documenting problems or challenges
What is risk assessement ?
- Evaluating and developing strategies to mitigate risks
What does mitigate means ?
Lower the probability and impacts
How do solve change management ?
- Managing changes to the project scope, schedule, or budget, and ensuring that any necessary approvals and documentation are obtained
Draw a change maps in a predictive environnement ?
How do you review the project ?
- Regularly reviewing the progress of a project
- Identifying any problems or issues
- Taking corrective action
How to evaluate the effectiveness of a meeting ?
See if :
* It achieved its goals
* Was participatory and efficient
* Had clear follow-up and action items
* Received positive feedback from attendees
How to consider participation and engagement ?
- Everyone has an opportunity to contribute
- One-way presentation with little interaction
How to access the meeting efficiency ?
See if :
* Well-organized
* Focused
* Did it feel:
* Disjointed
* Unproductive
How to consider follow-up and action items ?
- Clear next steps
- Identified action items
- Follow-ups
How to ask for feedback ?
- Comments
- Suggestions
How to reflect on the meeting ?
- What worked well?
- What could be improved?
- What was the result?
What are the different types of groups ?
- Focus groups
- Standup meetings
- Brainstorming
- Retrospectives
- Design thinking workshops
What is a focus group ?
- Small, facilitated discussions with a group of people
- Typically involve 8-12 participants
- Gather qualitative data
- Insights
- Perspectives
- Ideas
What is a stand up meeting ?
It is usually in an agile meeting (Scrum)
* Short, daily meetings that are typically held in a standing position
* Daily Scrum
* Daily stand ups
* Purpose is to provide a quick update on:
* Progress of a project or task
* Identify any obstacles that need to be addressed
* Coordinate work for the day
What is a brainstorming ?
- Encourage creative thinking
- Generate a diverse range of potential solutions
What is a retrospectives meeting ?
It is more used in agile
We talk about :
* Project
* Iteration
* What went well?
* What could be improved?
What is a design thinking workshop ?
- Focused on problem-solving and innovation
- Identify user needs
- Generate ideas
- Prototype and test potential solutions
- Continuous improvement * Innovation
