Section 4 Chapter 2: Types, Characteristics, and Limitations of Performance Measures Flashcards
1
Q
Characteristics of Performance Information
A
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2
Q
A
3
Q
Performance Measurement Categories
A
- Service Efforts
- Service Accomplishments
- Measures that relate the service accomplishments to the service efforts include efficiency (cost-efficiency)
4
Q
Service Effort Measures
A
- Financial
- Non-financial
5
Q
Service Accomplishment Measures
A
- Outputs: The amount of services or goods provided
- Outcomes: Impact that the outputs had
6
Q
Efficiency
A
- Efficiency: Amount of outputs per resource applied
- Cost-Effectiveness: The amount of outcomes per resources applied
7
Q
A
