SECTION 4 Flashcards
DESCRIBE THE POSSIBLE ROLES OF DISTRIBUTION FUNCTION WITHIN A LARGE ORG. THAT MANUFACTURES AND SELLS GOODS (6 MARKS)
- RESPONSIBLE FOR THE MOVEMENT OF GOODS FROM FACTORY TO WAREHOUSE/WHOLESALER/RETAILER
- BOOKING SERVICES OF ROAD HAULEIRS/RAIL FREIGHT
- PROVIDING DETAILS OF PICK UP AND DELIVERY POINTS
- PROVIDING DETAILS OF WHEN DELIVERY REQUIRED/DELIVERY FREQUENCIES
- PROVIDING DETAILS OF TYPE OF GOODS BEING TRANSPORTED
- ENSURING GOODS GET TO THE RIGHT PLACE
EXPLAIN 2 BENEFITS OF USING EMAIL TO COMMUNICATE WITH CUSTOMERS (4 MARKS)
1 WAY
- CAN SEND MARKETING MATERIAL TO CUSTOMERS MORE COST EFFECTIVELY
- BECAUSE SAME EMAIL CAN BE SENT TO LARGE NUMBERS OF CUSTOMERS AT THE SAME TIME
2 WAY
- QUICKER WRITTEN RESPONSES TO CUSTOMER QUERIES
- BECAUSE EMAIL TRANSMITTED MORE QUICKLY THAN POSTED LETTER
OR
3 WAY
- LESS USE OF PAPER SO LESS ENV. IMPACT
- BECAUSE EMAILS DON’T NEED TO BE PRINTED
4 WAY
- CAN KEEP A RECORD OF COMMUNICATION FOR FUTURE REFERENCE
- BECAUSE EMAILS CAN BE STORED
EXPLAIN THE PROBLEMS ASSOCIATED WITH USING EMAIL (8 MARKS)
- STAFF MAY BE DISTRACTED FROM WORK
- DUE TO LARGE NUMBERS OF EMAILS RECEIVED
- SYSTEMS MAY CLOG UP AND SLOW DOWN
- DUE TO THE LARGE NUMBERS OF UNSOLICITED EMAILS (SPAMS)
- CUSTOMERS MAY NOT RECEIVE OR READ MARKETING EMAILS
- BECAUSE THEY ARE TREATED AS SPAM
- NOT EVERYONE CHECKS EMAILS REGULARLY
- SO THEY MAY MISS A VITAL DEADLINE
- SHOULD NOT BE USED TO SEND CONFIDENTIAL INFORMATION
- BECAUSE EMAIL IS NOT SECURE
IDENTIFY FOUR ITEMS OF INFORMATION THAT THE DELIVERY COMPANY WOULD NEED FROM THE WHOLESALER TO MAKE A DELIVERY (4 MARKS)
- TYPES OF GOODS
- QUANTITY OF PACKAGES
- PICK UP LOCATION
- DELIVERY LOCATION
DESCRIBE THE PROCESSING AND CALCULATIONS CARRIED OUT BY A PAYROLL SYSTEM TO CALCULATE THE WAGES FOR HOURLY PAID STAFF (6 MARKS)
- LOOK UP EMPLOYEE RECORD
- MULTIPLY HOURS WORKED BY HOURLY RATE
- CALCULATE TAX DUE BASED ON TAX CODE
- CALCULATE NI DUE
- SUBTRACT TAX AND OTHER DEDUCTIONS
- SUBTRACT PENSION CONTRIBUTION
- ADD OVER-TIME/EXPENSES
IDENTIFY AND DESCRIBE 4 OUTPUT RECEIVED BY AN EMPLOYEE FROM A PAYROLL SYSTEM (4 MARKS)
- PAYSLIP/P40/P60
- PLUS DESCRIPTION OF CONTENT SUCH AS
- EMPLOYEE TAX/NI DETAILS
- DATE/PAY PERIOD DETAILS
- WAGES AND DEDUCTIONS
IDENTY ONE EXTERNAL ORGANISATION THAT THE PAYROLL SYSTEM MUST LINK TO AND STATE THE PURPOSE OF THIS LINK (2 MARKS)
- HMRC
- TO NOTIFY AMOUNT OF TAX PAID
WHAT IS THE MAIN DIFFERENCE BETWEEN A WHOLESALER AND RETAILER (2 MARKS)
- RETAILERS SELLS TO THE GENERAL PUBLIC
- WHOLESALERS SELLS TO OTHER OGRANISATIONS/RETIALERS
MOST ORGS. KEEP STAFF TRAINING RECORDS AND TRAINING PLANS. IDENTIFY 4 TYPES OF INFORMATION THAT WOULD ONLY BE HELD IN TRAINING RECORDS (4 MARKS)
- DATE OF COURSE ATTENDED
- NAME OF COURSE ATTENDED
- QUALIFICATION OBTAINED AND DATE
- PARTICULAR SKILLS
EXPLAIN HOW TRAINING PLANS HELP TO IMPROVE THE SKILLS AND PERFORMANCE OF WORKFORCE (6 MARKS)
- ENSURES APPROPRIATE TRAINING IS PROVIDED
- ON A REGULAR BASIS
- TO KEEP SKILLS UPDATED
- ENSURES ALL EMPLOYEES GET THEIR PROFESSIONAL DEVELOPMENT
- THAT MEET THE NEEDS OF THE COMPANY
- TO ENABLE THEM TO FILL A JOB VACANCY/GAIN PROMOTION
