SECTION 1

Question 1

GIVE 4 EXAMPLES OF PUBLIC SERVICE ORGANISATIONS (4 MARKS)

Answer 1

• HOSPITALS
• SCHOOLS
• POLICE
• LIBRARIES

Question 2

WHAT IS MEANT BY A PUBLIC SERVICE ORGANISATION (3 MARKS)

Answer 2

• FUNDED AND CONTROLLED
• BY THE GOVERNMENT
• THROUGH TAX

Question 3

WHAT IS THE AIM OF THE ELECTRONIC COMMUNICATIONS ACT 2000 (2 MARKS)

Answer 3

• FACILITATE ELECTRONIC COMMUNICATION AND

- ELECTRONIC DATA STORAGE

Question 4

DESCRIBE HOW THE ELECTRONIC COMMUNICATION ACT 2000 MEETS ITS AIMS
(4 MARKS)

Answer 4

• SETS UP REGISTER OF APPROVED PROVIDERS
• OF ENCRYPTION SERVICES
• MAKE ELECTRONIC SIGNITURES
• LEGALLY BINDING

Question 5

DESCRIBE TWO BENEFITS OF ELECTRONIC COMMUNICATION ACT 2000 TO ORGANISATION
(4 MARKS)

Answer 5

• CAN BE CONFIDENT ABOUT ENCRYPTION SERVICES
• USED TO KEEP CUSTOMERS’ PERSONAL AND FINANCIAL DETAILS SAFE AND SECURE
• THEY CAN OBTAIN ELECTRONIC SIGNITURES ON CONTRACTS
• RATHER THAN HAVING TO SEND HARD COPIES TO BE SIGNED

Question 6

STATE FOUR EXAMPLES OF AN ICT CONTROLLED PROCESS (4 MARKS)

Answer 6

• PAPER MAKING
• GLASS MAKING
• SHEET STEEL MAKING
• RECYCLING

Question 7

DESCRIBE IN GENERAL TERMS HOW PROCESS CONTROLS WORK (5 MARKS)

Answer 7

• SENSORS TEST THE PRODUCT
• COMPARE WITH STORED IDEAL VALUES
• IF DO NOT MATCH
• SENDS SIGNAL BACK TO MACHINARY
• TO MAKE NECESSARY ADJUSTMENTS

Question 8

EXPLAIN FIVE BENEFITS OF USING AUTOMATED SYSTEMS FOR PROCESS CONTROL (10 MARKS)

Answer 8

1 BENEFIT - QUALITY OF PRODUCT IS HIGHER/ MORE CONSTANT
1 EXPLAIN - BECAUSE OF CONSTANT MONITORING AND ADJUSTMENTS

2 BENEFIT - GOODS PRODUCED FASTER
2 EXPLAIN - THAN MANUAL PRODUCTION METHODS

3 BENEFIT - LESS WASTE PRODUCED
3 EXPLAIN - AS LESS PRODUCTS ARE REJCTED

4 BENEFIT - REDUCED COSTS
4 EXPLAIN - AS FEWER EMPLOYERS SO WAGE BILLS

5 BENEFITS - SAFER WORKING ENVIRONMENT
5 EXPLAIN - AS DANGEROUS MATERIALS DON’T HAVE TO BE HANDLED

Question 9

STATE WHAT IS MEANT BY RETAIL SERVICES

2 MARKS

Answer 9

• THE SAIL OF GOODS

- SUCH AS COCA COLA

Question 10

GIVE TWO EXAMPLES OF AND DESCRIBE TYPES OF SERVICES PROVIDED BY COMMERCIAL ORGANISATIONS (6 MARKS)

Answer 10

EXAMPLE - FINANCIAL SERVICES
DESCRIPTION
- PROVIDED BY BANKS
- HOLDS AND LENDS MONEY

EXAMPLE - UTILITIES SERVICES
DESCRIPTION
- PROVIDE UTILITIES SUCH AS GAS
- BOUGHT FROM AND MONITORED BY SUPPLIERS

Question 11

STATE WHAT IS MEANT BY COMMERCIAL COMPANIES (3 MARKS)

Answer 11

• COMPANIES SELLING GOODS
• FOR PROFIT
• SUCH AS BRITISH GAS