Section 26A - Domain 1: People

Question 1

Task 1: Manage conflict

Answer 1

•Interpret the source and stage of the conflict
•Analyze the context for the conflict
•Evaluate/recommend/reconcile the appropriate conflict resolution solution

Question 2

Task 2: Lead a team

Answer 2

•Set a clear vision and mission
•Support diversity and inclusion (e.g., behavior types,
thought process)
•Value servant leadership (e.g., relate the tenets of servant leadership to the team)
•Determine an appropriate leadership style (e.g., directive, collaborative)
•Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)
•Analyze team members and stakeholders’ influence •Distinguish various options to lead various team members and stakeholders

Question 3

Task 3: Support team performance

Answer 3

•Appraise team member performance against key performance indicators
•Support and recognize team member growth and development
•Determine appropriate feedback approach
•Verify performance improvements

Question 4

Task 4: Empower team members and stakeholders

Answer 4

•Organize around team strengths
•Support team task accountability
•Evaluate demonstration of task accountability
•Determine and bestow level(s) of decision-making authority

Question 5

Task 5: Ensure team members/stakeholders are adequately trained

Answer 5

•Determine required competencies and elements of training
•Determine training options based on training needs
•Allocate resources for training
•Measure training outcomes

Question 6

Task 6: Build a team

Answer 6

•Appraise stakeholder skills
•Deduce project resource requirements
•Continuously assess and refresh team skills to meet project needs
•Maintain team and knowledge transfer

Question 7

Task 7: Address and remove impediments, obstacles, and lockers for the team

Answer 7

•Determine critical impediments, obstacles, and blockers for the team
•Prioritize critical impediments, obstacles, and blockers for the team
•Use network to implement solutions to remove impediments, obstacles, and blockers for the team
•Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed

Question 8

Task 8: Negotiate project agreements

Answer 8

•Analyze the bounds of the negotiations for agreement
•Assess priorities and determine ultimate objective(s)
•Verify objective(s) of the project agreement is met
•Participate in agreement negotiations
•Determine a negotiation strategy

Question 9

Task 9: Collaborate with stakeholders

Answer 9

•Evaluate engagement needs for stakeholders
•Optimize alignment between stakeholder needs, expectations, and project objectives
•Build trust and influence stakeholders to accomplish project objectives

Question 10

Task 10: Build shared understanding

Answer 10

•Break down situation to identify the root cause of a misunderstanding
•Survey all necessary parties to reach consensus
•Support outcome of parties’ agreement
•Investigate potential misunderstandings

Question 11

Task 11: Engage and support virtual teams

Answer 11

•Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)
•Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
•Implement options for virtual team member engagement •Continually evaluate effectiveness of virtual team member engagement

Question 12

Task 12: Define team ground rules

Answer 12

•Communicate organizational principles with team and external stakeholders
•Establish an environment that fosters adherence to the ground rules
•Manage and rectify ground rule violations

Question 13

Task 13: Mentor relevant stakeholders

Answer 13

•Allocate the time to mentoring
•Recognize and act on mentoring opportunities

Question 14

Task 14: Promote team performance through the application of emotional intelligence

Answer 14

•Assess behavior through the use of personality indicators
•Analyze personality indicators and adjust to the emotional needs of key project stakeholders