13 Stakeholder Management Terms

Question 1

Interactive communications

Answer 1

This type of communication means that
information is happening among stakeholders,
like in a forum. Examples of interactive
communications are meetings, videoconferences,
phone calls, and ad-hoc conversations.
Interactive communications means that the
participants are actively communicating with one
another.

Question 2

Brain writing

Answer 2

A data gathering technique that’s similar to
brainstorming, but provides brainstorming
meeting participants with the questions and
topics for brainstorming before the stakeholder
identification meeting.

Question 3

Key stakeholder

Answer 3

Stakeholders—such as management, the project
manager, program manager, or customers—that
have the authority to make decisions in the
project.

Question 4

Leading stakeholder status

Answer 4

Part of stakeholder analysis classification. A
leading stakeholder is aware of your project, they
want your project to be successful, and the
stakeholder is working to make certain the
project is a success.

Question 5

Negative stakeholder

Answer 5

A stakeholder who does not want the project to
exist and is opposed to the project.

Question 6

Neutral stakeholder

Answer 6

A stakeholder who has neither a positive nor
negative attitude about the project’s existence.

Question 7

Neutral stakeholder status

Answer 7

Part of stakeholder analysis classification. A
neutral stakeholder is aware of your project and
is not concerned if the project succeeds or fails.

Question 8

Positive stakeholder

Answer 8

A stakeholder who sees the benefits of the
project and is in favor of the change the project is
to bring about.

Question 9

Profile analysis meeting

Answer 9

This is an analysis meeting to examine and
document the roles in the project. The role’s
interests, concerns, influence, project
knowledge, and attitude are documented.

Question 10

Pull communications

Answer 10

This type of communication pulls information
from a central repository. Pull communications
allow stakeholders to retrieve information from a
central source as needed.

Question 11

Push communications

Answer 11

This type of communication happens when the
sender pushes the same message to multiple
people. Good examples of push communications
are broadcast text messages, faxes, press
releases, and group e-mails.

Question 12

Reporting system

Answer 12

A reporting system is a software program to
store and analyze project data for reporting. A
common reporting system will take project data,
allow the project manager to pass the data
through earned value management, for example,
and then create forecasting reports about the
project costs and schedule.

Question 13

Resistant stakeholder status

Answer 13

Part of stakeholder analysis classification. A
resistant stakeholder is aware of your project,
but they do not support the changes your project
will create.

Question 14

Stakeholder

Answer 14

Anyone who is affected by the existence of the
project or who can affect the project’s existence.
Stakeholders can enter and exit the project as
conditions change within the project.

Question 15

Stakeholder analysis

Answer 15

An activity that ranks stakeholders based on their
influence, interests, and expectations of the
project. Stakeholders are identified and ranked,
and then their needs and expectations are
documented and addressed.

Question 16

Stakeholder classification models

Answer 16

These are charts and diagrams that help the
project manager determine the influence of
stakeholders in relation to their interest in the
project. Common classification models include
the power/interest grid, the power/influence
grid, the influence/impact grid, and the salience
model.

Question 17

Stakeholder engagement

Answer 17

The project manager works to keep the project
stakeholders interested, involved, and supportive
of the project. Through communication,
management skills, and interpersonal skills, the
project manager can work to keep the project
stakeholders engaged and interested in the
project.

Question 18

Stakeholder identification

Answer 18

A project initiation activity to identify, document,
and classify the project stakeholders as early as
possible in the project.

Question 19

Stakeholder management

Answer 19

The project management knowledge area that
focuses on the management and engagement of
the project stakeholders. There are four
processes in this knowledge area: identify
stakeholders, plan stakeholder management,
manage stakeholder engagement, and Monitor
Stakeholder Engagement.

Question 20

Stakeholder engagement plan

Answer 20

The stakeholder engagement plan documents a
strategy for managing the engagement of project
stakeholders. The stakeholder engagement plan
establishes stakeholder engagement and defines
how the project manager can increase and
improve stakeholder engagement.

Question 21

Stakeholder engagement planning

Answer 21

The project manager works with the project
team and subject matter experts to create a
strategy to manage the project stakeholders.

Question 22

Stakeholder register

Answer 22

A documentation of each stakeholder’s contact
information, position, concerns, interests, and
attitude toward the project. The project manager
updates the register as new stakeholders are
identified and when stakeholders leave the
project.

Question 23

Supportive stakeholder status

Answer 23

This is part of stakeholder analysis classification.
A supportive stakeholder is aware of your project
and is supportive and hopeful that the project
will be successful.

Question 24

Unaware stakeholder status

Answer 24

Part of stakeholder analysis classification. An
unaware status means the stakeholder doesn’t
know about the project and the effect the project
may create on the stakeholder.