Section 13 Book Ch. 16 Troubleshooting Operating Systems Flashcards

1
Q

What is the windows pre-installation environment (WinPE)

A

A mini operating system that allows you start an installation

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2
Q

What is (WinRE) - Windows Recovery enviornment?

A

An environment that can repair common causes of unbootable operating systems

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3
Q

What are the options of the WinRE menu?

A

System Restore - Uses a restore point recorded on your computer
Install Updates
System image recovery - Recover windows using a specific image
Startup repair
Command Prompt

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4
Q

How do you enable the startup settings in WinRE?

A

By turning the computer off before it boots 3 times and going to advance options

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5
Q

What do you do when you have video card driver issues

A

Boot to Safe mode (safe boot)
Go to device manager
Go to the device drivers properties
Rollback driver option

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6
Q

When you have a driver issue where can you see events of the drivers?

A

In the drivers events tab under properties

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7
Q

What do you do when your computer never boots?

A

Reboot it 3 times if it doesn’t work then use safe mode and check event viewer

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8
Q

What did Mark Resuvinich make?

A

SysInternals

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9
Q

What do you do if you have a corrupted profile?

A

In windows 7 boot in safe mode - go to control panel - admin tools - computer management - local user and groups - create a new user and group and copy old profile into new one

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10
Q

What do you when system running slow?

A
Check for malware 
Check programs in task manager to see whats using most of the resources
Defragmentation
chkdsk
event viewer
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11
Q

What do you do when an application crashes?

A

Check logs
Application repair option
Delete application and reinstall
Apply updates

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12
Q

What do you do when a service fails to start?

A

Restart the device

Go to event viewer and look at services

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13
Q

What is Kernel Panic?

A

The OS dieing

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14
Q

WHat id the (BSoD)- Blue screen of death mostly caused by?

A

Hardware

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15
Q

When should you rollback device drivers?

A

When the device has a problem ie. video card updated but then had a problem

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16
Q

what does a black screen of death usually indicate?

A

video driver problem

17
Q

What should you do when you have major failure after installing a new device?

A

Uniinstall the device and try it again