Section 13 Book Ch. 16 Troubleshooting Operating Systems Flashcards
What is the windows pre-installation environment (WinPE)
A mini operating system that allows you start an installation
What is (WinRE) - Windows Recovery enviornment?
An environment that can repair common causes of unbootable operating systems
What are the options of the WinRE menu?
System Restore - Uses a restore point recorded on your computer
Install Updates
System image recovery - Recover windows using a specific image
Startup repair
Command Prompt
How do you enable the startup settings in WinRE?
By turning the computer off before it boots 3 times and going to advance options
What do you do when you have video card driver issues
Boot to Safe mode (safe boot)
Go to device manager
Go to the device drivers properties
Rollback driver option
When you have a driver issue where can you see events of the drivers?
In the drivers events tab under properties
What do you do when your computer never boots?
Reboot it 3 times if it doesn’t work then use safe mode and check event viewer
What did Mark Resuvinich make?
SysInternals
What do you do if you have a corrupted profile?
In windows 7 boot in safe mode - go to control panel - admin tools - computer management - local user and groups - create a new user and group and copy old profile into new one
What do you when system running slow?
Check for malware Check programs in task manager to see whats using most of the resources Defragmentation chkdsk event viewer
What do you do when an application crashes?
Check logs
Application repair option
Delete application and reinstall
Apply updates
What do you do when a service fails to start?
Restart the device
Go to event viewer and look at services
What is Kernel Panic?
The OS dieing
WHat id the (BSoD)- Blue screen of death mostly caused by?
Hardware
When should you rollback device drivers?
When the device has a problem ie. video card updated but then had a problem
