Section 1- Element 1

Question 0

What 7 things do lifeguards fulfil their role of maintaining a safe and healthy environment for swimmers?

Answer 0

1- Maintain a positive attitude
2- Being professional
3- Maintaining observation
4- Providing good supervision
5- Early intervention
6- Accident prevention
7- Rescue

Question 1

What is the role of a lifeguard?

Answer 1

Maintain a safe and healthy environment for swimmers

Question 2

Example of the responsibilities as a lifeguard

Answer 2

Take reasonable care of the health and safety of themselves and others.

Question 3

Example of the responsibilities of a pool operator

Answer 3

Protect the health, safety and welfare of the employees at work, and also members of the public using their premises.

Question 4

Example of when a lifeguard may be held accountable for their actions

Answer 4

When they have carried out a rescue without following the Pool Safety Operating Procedures, including the EAP and NOP

Question 5

Example of how the law can impact on the role of a lifeguard

Answer 5

Must ensure they follow all procedures (NOP and EAP) correctly as the consequences can include fines or sentences.

Question 6

How do Acts, Regulations and Industry Guidance impact the role of the pool operator?

Answer 6

Ensuring all employees are caring out all safety procedures and guidance set out maintaining the safe environment for customers. For example; COSHH and PPE

Question 7

What is the purpose of a risk assessment?

Answer 7

Any potential risks must be evaluated then implement a change in the NOP to decrease the risk causing accidents.

Question 8

When using chemicals or hazardous substances, what should the employer provide?

Answer 8

The two regulations; COSHH and PPE ensures all employees are provided with equipment or items of clothing, being used as control measures, to prevent risk of harm to employee or customers

Question 9

Give an example of signage and when and where it would be used?

Answer 9

No diving sign
Used in water depths below 1.5m
Placed in all pools that have depths further than that
Also in wave pools, this is an important sign as the depths of a wave pool is always changing

Question 10

Why is maintaing standards so important as a lifeguard?

Answer 10

Failure to maintain the highest possible standards can compromise safety standards and potentially put people in danger with possible fatal consequences- You are personally responsible for maintaining standards as the safety of others are in your hands.

Question 11

Why is team work so important?

Answer 11

It is essential you can work well with your lifeguarding team because a well-trained team is more effective than the individual work of one lifeguard alone

Question 12

Why is uniform important?

Answer 12

It is important that lifeguards are easily recognisable in an emergency so the public know who to seek help from is an incident is developing.

Question 13

General principles of dealing with customer comments and complaints

Answer 13

Listen carefully without interruption
Ask questions to receive full details of the event
Be sympathetic with patronising
Apologise without blaming anyone 
Polite, positive, professional

Question 14

What considerations must the lifeguard take when a complaint is given to them whilst they are supervising the pool?

Answer 14

The must ensure their site of the pool is still intact
Call through for somebody else to come and guard the pool whilst they deal with the complaint themselves- Ensuring the safety of the pool is not compromised when fulfilling the customers needs

Question 15

How should a lifeguard act, behave and appear to ensure customers maintain a positive perception of the lifeguard and team?

Answer 15

Positive, polite, professional, dress smart and presentably

Question 16

Give examples of what a pool operator should provide when you start your employment and why?

Answer 16

Uniform- You are recognisable to the public
Rota of work- Ensuring you are aware of your working hours
Job description- You fully understand your job requirements. Although many centres are the same it may vary slightly from centre-to-centre

Question 17

Examples of what will be included in your induction

Answer 17

Full induction to the PSOP
Further site specific training
Poolside systems so you are fully aware of poolside arrangements before working alone.

Question 18

Why is ongoing training important?

Answer 18

Maintaining knowledge and understanding of your training. Keeping a competent level of standard.
Remaining up to date and informed of any changes to the PSOP

Question 19

Why is it important the pool operator records any training?

Answer 19

Evidence of training hours and that your qualification is renewed
Your knowledge and understanding of your job and centre is competent.

Question 20

Examples of what the PSOP includes

Answer 20

NOP- Normal Operating Procedures

EAP- Emergency Action Plan

Question 21

What is safeguarding and what might the pool operator put in place and why?

Answer 21

Organisation working with children and any vulnerable being taking all reasonable measures to ensure their wellbeing and risk of harm to their welfare is minimised.
Many centres have a ‘No photography’ rule. Disabling the perhaps harmless use of a camera, reduces the risk of vulnerable people and children being photographed without their agreement.

Question 22

What may be covered in an equality and diversity policy?

Answer 22

No race, gender, age, religion, culture, ethnicity discrimation

Question 23

What is Post Traumatic Stress Disorder (PTSD) and how it can effect an individual?

Answer 23

Physical and physiological condition that is caused by a very distressing or frightening event such as a rescue in a swimming pool.
It can effect both the casualty and rescuer by lack of concentration and sleep and feeling isolated