Scripts

Question 1

KNOW YOU - CONNECT THE PEOPLE

Answer 1

1. Greet – “Hello! - are you (name?) I’m Cody Watson with Pillar To Post Home Inspectors! It’s great to meet you! And thank you so much for meeting with me. I brought this for you (business card). This is a nice (house, coffee shop, office, area of town, etc).”
2. FORD – (5 mins) Leverage a few FORD questions to engage, and connect. Find connection points or learn about a difference.

Question 2

KNOW YOU - CONNECT THE BUSINESSES

Answer 2

1. Diagnostic Questions (5 mins) – “Before I share about Pillar To Post, can I ask you a few questions about your business?” (listen and take notes)
   a. “First- What time do you need to leave so I can keep this in your timeframe?”
   b. “Tell me about your clients—what are they like? Are they newer homeowners, experienced? Out of town? What makes your clients unique?”
   c. “As a busy professional agent, you’ve worked with home inspectors before—what are your Top Three Must Have’s in a home inspector?”
   d. “What is the biggest need of your business right now?”
2. Elevator Speech: “Let me share a quick overview of what we do, and then I’ll explain a few ways I think we can help your business.” (Elevator speech)
3. Align: “Now specifically, you mentioned ________. A few things that you might be interested in here are ________. “ From your Discovery questions, iPad, and phone to describe 1-2 PTP Topics that could help the agent in their business. (5 mins)
4. Get Feedback/Validation: “So—Over to you– What do you think? Are there some areas that interest you? (listen) Ok—glad to hear that! If you are curious about how this works on an inspection, then I’d like to give you this: “

Question 3

KNOW YOU - COMMIT!

Answer 3

To A Free Demo Inspection
a. “I brought this for you as well (hand free inspection coupon or mention offer). It is an offer for a free home inspection—first one is on me. While I appreciate your time to explain how we can make a difference for you, I believe once I can show you those differences, you will really like it.”
b. “You can use this on a current listing (like this one if in open house), on your own home even, or if you have a buyer getting ready for inspection in the next week or two, pass this to them—inspection is on you.”
c. “Do you see an opportunity in the next two weeks where I could show you an inspection? It’s on me.”

2. To Follow Up
   a. “I also wanted to commit to follow up with you, if that’s ok—maybe in a few
   days. Would that be alright? Maybe Thursday? A.M. or P.M.?”
3. To Be Available and Easy To Book
   a. “I also wanted to commit to having great availability and ease of booking a home inspection. Here’s my Sharecard, which you can use to get to our online
   booking link (share), and would it be okay if I texted you the link as well? That way you have it” (text link).

(Closing) Is there anything else I can help explain or any other questions? Well, thank you again for your time – and it was a pleasure to connect!”

Question 4

Entire KNOW YOU script!

Question 5

PTP DIFFERENCE (Elevator Speech)

Answer 5

PARTNER, EXPERIENCE. We strive to be a valuable partner to you and ensure the best experience for our clients.

BOOKING, WALKTHROUGH We have easy 24/7 online booking, live phone support, and completed on-site report walk-throughs, so you can schedule quicker and close quicker.

PROBLEM HAS SOLUTION. And, while no home is perfect, we know every problem has a solution, and we show this in our reports with non-alarmist language. 

DIGITAL PORTAL. We also deliver all the inspection reports in a convenient digital portal that has everything you and your client need in one place, and at a click of a button. No more searching for files or emails. (HomePage)

360 ECHO. We provide a 360-home tour with measured floorplan and our digital home inventory tool help ensure confident home ownership (PTP360 and PTPFloorPlan)

ESTIMATES. and our local price estimates on repairs help you in negotiations. (PTPEstimates)

MOVE IN. We even help after the inspection with a free move-in concierge program to help with utility setup and more.  (Pillar To Post Connects)

E&O. We carry $1M in E&O insurance which extends to the realtor and broker.

PACKAGE, SUCCESS. And, we have custom packages, and a Market Ready Inspection which helps you sell listings for more money. We are here to support your success.