SBO: Scheduling a walk in appt and updating coverage

Question 1

T/F? When you schedule a walk-in appointment, the system automatically selects the first available time slot for the physician

Answer 1

True

Question 2

You are updating a patient’s registration information. That patient hands you her new insurance card. You look for the insurance in the system but can’t find it. What should you do?

Answer 2

Select a generic coverage and enter information from the card