Researching Balance and statement inquiries Flashcards
Which account maintenance module makes the most sense for a customer service user?
Hospital Account Maintenance
What is an account activity?
Group of pre-built, chained actions, can be configured and altered by admin, defines a workflow for a user
When you use a billing indicator like bankruptcy, are you flagging a hospital account or a guarantor account?
Hospital
When you use a guarantor account status like returned mail, are you flagging a hospital account or guarantor account?
Guarantor
T/F? If a guarantor is responsible two hospital accounts and you only flag one with the bankruptcy billing indicator, both hospital accounts will be held from statement processing
False
T/F? If a guarantor is responsible for two hospital accounts and you apply the returned mail guarantor status, he will not receive statements regarding either hospital account
True
In which section can you see the billing indicator flagging an account?
Account Overview
In which section can you see the guarantor account status?
Guarantor Demographics
Name two places where you can see admit and discharge dates?
Account header, Admission/Discharge section
Which button do you click to perform activities like Disputed Balance and Bankruptcy billing indicator?
Acct Activities
What are the two options for sending a detail bill?
Queue or print
How can you easily jump to registration from this account?
GO TO>REGISTRATION
What happens when you click Acct List?
Can search for additional accounts
Where in hospital account maintenance can users view information about self-pay and insurance balances, as well as any payments or adjustments made?
Enterprise Guarantor Summary
What is the difference between Hosp Tx Inquiry and Prof Tx Inquiry?
Hosp Tx Inquiry lists all hospital (Technical) charges, payments, and adjustments. Prof Tx Inquiry displays information about all professional charges, payments, and adjustments.
