Satisfaction, Commitment, and Stress

Question 1

hardiness

Answer 1

level of resistance to stress

Question 2

OBSE organizational based self esteem

Answer 2

employee perceptions of their own value

Question 3

Type A behavior

Answer 3

susceptible to negative effects of stress- urgency, competitive, hostility leads to heart disease

Question 4

job burnout has 3 core characteristics

Answer 4

exhaustion
depersonalization/cynicism
sense of inefficacy

Question 5

lack of control over what factors lead to stress

Answer 5

schedule

pace

Question 6

work-family conflict

Answer 6

conflict between roles at work and roles at home

Question 7

downsizing

Answer 7

elimination of jobs

Question 8

survivor syndrome

Answer 8

people who stay after downsizing feel loss of control, reduces job satisfaction, anxious, guilt, depressed

Question 9

general adaptation syndrome (Selye)

Answer 9

alarm-resist-exhaustion

Question 10

affective committment

Answer 10

employee emotional attachment to the agency

Question 11

continuance committment

Answer 11

belief employee must stay due to lack of other opportunities or financial need

Question 12

normative committment

Answer 12

loyalty to stay

Question 13

distributive justice

Answer 13

fairness of distribution of resources

Question 14

procedural justice

Answer 14

fairness of procedures to determine outcomes

Question 15

interactional justice

Answer 15

fairness of how outcomes are communicated