Organizational Change and Development

Question 1

survey feedback

Answer 1

overseen by org dev consultant. 3 phases: collect data, feedback, acton plan

Question 2

lewin’s model (1951)

Answer 2

unfreeze, change, refreeze

Question 3

process consultation- Schein, 1969

Answer 3

no solution but helps agency become self-reliant

communication, decision making problem solve, interpersonal relations, etc

Question 4

self managed work teams SMWTs

Answer 4

no supervisor, groups of employees responsible for themselves

Question 5

technostructural interventions

Answer 5

change the organizations structure to improve process, content, employee relations using reengineering, job enrichment, alternate work schedules

Question 6

compressed work week

Answer 6

ex-4 10’s. strong effect on job satisfaction and weaker but positive on productivity.. unclear on absenteesim

Question 7

flex time

Answer 7

positive job satisfaction productivity, decrease absenteeism

Question 8

TQM total quality mgmt

Answer 8

emphasis on continuous improvement using techniques such as quality circles , bench marking, six sigma

Question 9

quality circles QC’s

Answer 9

small groups that meet regularly to address issues and possible solutions, propose to management

Question 10

benchmarking

Answer 10

continuing to measure and compar

Question 11

six sigma

Answer 11

quality mgmt to increase productivity and decrease defects

Question 12

appreciative inquiry

Answer 12

social constructionism and positive psychology