Organizational Change and Development Flashcards

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1
Q

survey feedback

A

overseen by org dev consultant. 3 phases: collect data, feedback, acton plan

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2
Q

lewin’s model (1951)

A

unfreeze, change, refreeze

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3
Q

process consultation- Schein, 1969

A

no solution but helps agency become self-reliant

communication, decision making problem solve, interpersonal relations, etc

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4
Q

self managed work teams SMWTs

A

no supervisor, groups of employees responsible for themselves

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5
Q

technostructural interventions

A

change the organizations structure to improve process, content, employee relations using reengineering, job enrichment, alternate work schedules

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6
Q

compressed work week

A

ex-4 10’s. strong effect on job satisfaction and weaker but positive on productivity.. unclear on absenteesim

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7
Q

flex time

A

positive job satisfaction productivity, decrease absenteeism

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8
Q

TQM total quality mgmt

A

emphasis on continuous improvement using techniques such as quality circles , bench marking, six sigma

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9
Q

quality circles QC’s

A

small groups that meet regularly to address issues and possible solutions, propose to management

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10
Q

benchmarking

A

continuing to measure and compar

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11
Q

six sigma

A

quality mgmt to increase productivity and decrease defects

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12
Q

appreciative inquiry

A

social constructionism and positive psychology

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