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FUNDA - LECTURE > SAS#5 > Flashcards

SAS#5 Flashcards

1
Q

A lifelong learning process for nurses

A

COMMUNICATION AND NURSING PRACTICE

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2
Q

Promotes personal growth and attainment of patients health related goals.

A

THERAPEUTIC COMMUNICATION

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3
Q

recognize the need to promote effective communication for patient and family-centered care cultural competence and improve patient safety.

A

THE JOINT COMMISSION (TJC)

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4
Q

gaming expertise in communication requires both an understanding of the communication process and reflection about one’s communication experiences as a nurse

A

DEVELOPING COMMUNICATION SKILLS

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5
Q

When you consider a patient’s problem it is important to apply_______and_______to improve communication in assessment and care of the patient.

A

CRITICAL THINKING AND CRITICAL REASONING SKILLS

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6
Q

Also helpful because they motivate others to identify innovative solutions.

A

PERSEVERANCE AND CREATIVITY

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7
Q

Patients respond more readily to a self-confident attitude

A

SELF CONFIDENCE

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8
Q

an attitude of _______ is necessary to write be nice when you need to better communicate and intervene with patients especially related to their cultural needs

A

SELF CONFIDENCE

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9
Q

allows nurses to recognize when their opinions conflict with those of their patients review positions and decide how to communicate to reach mutually beneficial decisions.

A

INTEGRITY

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10
Q

Thinking is influenced by PERCEPTION

A

FIVE SENSES
CULTURE
EDUCATION

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11
Q

Critical thinking health nurses overcome __________ or stereotypes that interfere with accurately perceiving and interpreting messages from others.

A

PERCEPTUAL BIAS

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12
Q

is an assessment and communication technique that allows there has to better understanding and proceed the emotions of themselves and others.
enables understood use self-awareness motivation empathy and social skills to build a refugee relationships with patients

A

EMOTIONAL INTELLIGENCE

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13
Q

Verbal interviewing and history taking
Visual and intuitive observation of nonverbal behavior

A

ASSESSMENT

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14
Q

Intrapersonal analysis of assessment findings
Validation of health care needs and priorities boy a verbal discussion with patient
Documentation of nursing diagnosis

A

NURSING DIAGNOSIS

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15
Q

Interpersonal or small group healthcare team________sessions
Interpersonal collaboration with patient and family to determine implementation methods

A

IMPLEMENTATION

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16
Q

Acquisition of verbal and nonverbal feedback
Comparison of actual and expected outcomes

A

EVALUATION

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17
Q

Powerful form of communication that you use as a professional nurse.
This level of communication is also called self talk

A

INTRAPERSONAL COMMUNICATION

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18
Q

An interaction between a nurse and other person that often occurs face to face

A

INTERPERSONAL COMMUNICATION

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19
Q

Interaction that occurs when a small number of people met.
this type of communication is usually goal-directed and requires an understanding of group dynamics.

A

SMALL GROUP COMMUNICATION

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20
Q

Interaction with an audience

A

PUBLIC COMMUNICATION

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21
Q

Use of technology to create ongoing relationships with patients and the healthcare team

A

ELECTRONIC COMMUNICATION

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22
Q

Is an ongoing and continuously changing process

A

COMMUNICATION

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23
Q

include several elements the reference sender and receiver message channels contexts or environment in which the communication process occurs feedback and interpersonal variables

A

CIRCULAR TRANSACTION MODEL

24
Q

Motivates one person to communicate with another in healthcare setting sights, sounds,sensations perceptions and ideas are examples of cues that initiated the communication process

A

REFERENT

25
Q

Person who encodes and delivers a message

A

SENDER

26
Q

Person who receives and decode the message

A

RECEIVER

27
Q

The content of the communication.
It contains verbal and nonverbal expressions of thoughts and feelings

A

MESSAGE

28
Q

Means of sending and receiving messages through visual auditory and tactile senses

A

CHANNELS

29
Q

Is the message a receiver received from the sender.
it indicates whether the receiver understood the meaning of the senders message

A

FEEDBACK

30
Q

Are factors within both the sender and receiver that influence communication

A

INTERPERSONAL VARIABLES

31
Q

Is the setting for sender receiver interaction

A

ENVIRONMENT

32
Q

A broad term that refers to all factors that influence communication.
awareness of influencing factors help people better understand what is communicated

A

META COMMUNICATION

33
Q

Holding a crying infant
Performing physical assessment

A

INTIMATE ZONE (0-8 INCHES -4 FEET)

34
Q

Setting at a patient’s bedside
Taking a patient’s nursing history

A

PERSONAL ZONE (18 INCHES -4 FEET)

35
Q

Giving directions to visitors in the hallway
Asking if families need assistance from the patient doorway
Giving verbal report to a group of nurses

A

SOCIO CONSULTATIVE ZONE (9-12 FEET)

36
Q

Speaking at a community forum
Lecturing to a class of students
Testifying at a legislative hearing

A

PUBLIC ZONE (12 FEET AND MORE)

37
Q

SPECIAL ZONES OF TOUCH
Hands arm shoulders back

A

SOCIAL ZONE (PERMISSION NOT NEEDED)

38
Q

SPECIAL ZONES OF TOUCH
Mouth, wrist, feet

A

CONSENT ZONE (PERMISSION NEEDED)

39
Q

SPECIAL ZONES OF TOUCH
Face next front of body

A

VULNERABLE ZONE (SPECIAL CARE NEEDED)

40
Q

SPECIAL ZONES OF TOUCH
Genetalia, Rectum

A

INTIMATE ZONE (PERMISSION IN GREAT SENSITIVITY NEEDED)

41
Q

Therapeutic relationships promote a psychological climate that facilitates positive change and growth

A

NURSE PATIENT CARING RELATIONSHIP

42
Q

PHASES OF HELPING RELATIONSHIP
occurs before meeting the patient

A

PRE-INTERACTION PHASE

43
Q

PHASES OF HELPING RELATIONSHIP
When the nurse and the patient need and get to know each other

A

ORIENTATION PHASE

44
Q

PHASES OF HELPING RELATIONSHIP
When the nurse and the patient work together to solve problems and accomplish goals

A

WORKING PHASE

45
Q

PHASES OF HELPING RELATIONSHIP
Occurs at the end of a relationship

A

TERMINATION PHASE

46
Q

a technique that holds promise for encouraging patient’s to share your thoughts beliefs fears and concerns with the aim of changing their behavior

A

MOTIVATIONAL INTERVIEWING

47
Q

many nursing situations especially those in community and home care settings require you to form caring relationships with entire families

A

NURSE FAMILY RELATIONSHIPS

48
Q

use of a common language such as the SBAR technique for communicating petaca land formation improve perception of communication and information about patience between healthcare providers.

A

NURSE HEALTHCARE TEAM RELATIONSHIPS

49
Q

many nurses form relationships with community groups by participating in local organizations volunteering for community service or becoming politically active.

A

NURSE COMMUNITY RELATIONSHIPS

50
Q

ELEMENTS OF PROFESSIONAL COMMUNICATION
professionally is expected to be clean neat well-groomed conservatively dress and odor free.

A

APPEARANCE, DEMEANOR, AND BEHAVIOR

51
Q

ELEMENTS OF PROFESSIONAL COMMUNICATION
Part of professional communication
say hello and goodbye to patients and knock on doors before entering
Introduce yourself and state your title

A

COURTESY

52
Q

ELEMENTS OF PROFESSIONAL COMMUNICATION
Always introduce yourself
failure to give you a name and status or to acknowledge a patient creates uncertainty about the interaction and conveys and impersonal lack of commitment or caring

A

USE OF NAMES

53
Q

ELEMENTS OF PROFESSIONAL COMMUNICATION
the foster trust communicate warmth and demonstrate consistency reliability honesty competence and respect

A

TRUSTWORTHINESS

54
Q

ELEMENTS OF PROFESSIONAL COMMUNICATION
Being self-directed and independent in accomplishing goals and advocating for others.
professional nurses make choices and accept responsibility for the outcomes of the their actions.

A

AUTONOMY AND RESPONSIBILITY

55
Q

ELEMENTS OF PROFESSIONAL COMMUNICATION
Allows you to express feelings and ideas without touching or hurting others.

A

ASSERTIVENESS

FUNDA - LECTURE (8 decks)

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