Sample TEST from Customer 2 Meter Training Flashcards
Sample TEST from Customer 2 Meter Training
Usage Subscriptions are for billing only.
True/False
False
Scalar Meter reads are often __________ while Interval Meter reads are often _____________.
- Sporadic, Consistent
- Every Hour, Every 30 Seconds
- Daily, Weekly
- Consistent, Sporadic
Sporadic, Consistent
A Service Point can be assigned to more than one usage subscription.
True/False
True
VEE groups can be assigned to measuring components in various ways. Please select the two correct methods.
(Choose all correct answers)
- VEE groups can be assigned directly to measuring components
- VEE groups can be assigned to measuring component types
- VEE groups can be assigned to contacts
- VEE groups can be assigned to usage subscriptions
VEE groups can be assigned directly to measuring components
VEE groups can be assigned to measuring component types
A rate calculation group defines the eligibility criteria that are inherited by all of its calculation rules.
True/False
False
Select all the Script Types available in Oracle Utilities Customer Cloud Service.
(Choose all correct answers)
- Service Script
- Plug-in Script
- BPA Script
- Groovy Library Script
- Algorithm Script
Service Script
Plug-in Script
BPA Script
Groovy Library Script
This is generally the first page a user sees after logging into the application.
- Account Page
- Customer Information Page
- Person Page
- Control Central
Control Central
What is the entity that describes the record that is created when the bill determinants are created for a Usage Subscription?
TOU Maps Usage Transaction Usage Groups Service Points
Usage Transaction
What does CCS stand for?
Care and Customer Solutions Customer Care Solution Customer Care Software Customer Cloud Service
Customer Cloud Service
Which is not a valid type of Characteristic Value?
Predefined Value
Foreign Key Value
Element Value
Ad-Hoc Value
File Location Value
Element Value
Select all of the configuration capabilities still available in Oracle Enterprise SaaS solutions.
(Choose all correct answers)
Creating editing Zones and Portal New Business Objects and UI Maps Creating new Business services and service scripts Java All of the above
Creating & editing Zones and Portal
New Business Objects and UI Maps
Creating new Business services and service scripts
When you cancel a payment the system automatically cancels the tender. True/False
False
The cost _______ while the frequency of new features ________ in Oracle Utilities Enterprise SaaS solutions vs on premise solutions.
increases, decreases increases, increases stays the same, increases decreases, decreases decreases, increases
decreases, decreases
Which two portals can provide a 360 view of a customer?
(Choose all correct answers)
- Dashboard
- Person Zone
- Premise Portal
- Person Portal
- Control Central - Account Information
- Person Portal
* Control Central - Account Information
For Oracle Utilities Enterprise SaaS, the customer is responsible for the following:
Patching & Upgrades Batch Infrastructure Database Security Implementation, Configuration and Extensions
Implementation, Configuration and Extensions
Oracle Utilities SaaS only currently includes Customer Cloud Service.
True/False
False
A payment must be distributed to one or more service agreements for its financial impact to
be realized. True/False
True
When a bill is generated for an account, the system invokes an algorithm to create bill segment(s) for each billable Service Agreement (SA). This algorithm is plugged in on the _________.
Bill Type Service Agreement Type Bill Segment Type Service Agreement
Bill Segment Type
If a user does not have security to visit a page, the menu will have the page grayed out.
True/False
False
For maintenance objects that support characteristics (e.g., user-defined fields), how many characteristics can that object support?
Unlimited 100 200 300
Unlimited
On the Control Central search page, what symbol or key is used in a search to indicate a ‘wildcard’ search?
Cntrl + S & % # Cntrl + N
%
Which of the following are valid types of rate calculation rules?’
Flat Charge Service Quantity Item Type Simple Summary All of the above
All of the above
For Oracle Utilities Enterprise SaaS solutions, Oracle will perform the following except:
Provide, deploy and monitor hardware and storage Oracle Network security administration Provide, deploy, run and monitor all Utilities base application software Configure and maintain cloud service users and access
Configure and maintain cloud service users and access
In Oracle Utilities Enterprise SaaS, Oracle Identity Management handles all of the following except _________.
Authentication Password Management Menu Access User Creation
Menu Access
If a user’s User Record references a template user, they can change their portal preferences. True/False
False
These help to speed up implementations with pre-built product features, meta-data, business logic, integrations, methodologies, etc..
Product Releases Business Objects Accelerators Configuration
Accelerators
This controls the behaviour of a Case.
Case Status Case Characteristics Case Lifecycle Case Type
Case Type
Service Order Field Activity supports which of the following service order processes?
Enable Service Disable Service Exchange Meter Cut for Non-Payment All of the above
All of the above
The application includes numerous usage rules to calculate bill determinants. Please select the correct method.
Negative Consumption Check Total Revenue Spike Check Get Scalar Details
Get Scalar Details
In order to determine an account’s balance, the system summarizes all ________ linked to the
account’s service agreements.
Financial Transactions Payment Segments Bill Segments General Ledger Details
Financial Transactions
This is created for each person who will receive a copy of a bill.
Customer Class Bill Addresses Bill Routing Bill Segment
Bill Routing
The Bill Segment status of _____ causes the Financial Transaction to be reflected in the customer’s balance.
Error Complete Frozen End
Frozen
Enterprise SaaS provides the same level of functionality as onpremise but with reduced cost. True/False
True
Service order field activities frequently result in updates to system data. These types of updates are performed via ______________.
Completion Event Field Task Event Final Event Final Activity Event
Completion Event
Most bill cycle schedules are configured to produce bills over several days; this time period is called the _________.
Bill Agreement Bill Calendar Bill Cycle Window Bill Schedule
Bill Cycle Window
What is a Usage Transaction?
Records of bill determinant calculations for a Usage Subscription Bill Segment to determine usage for a customer. Usage received from a meter. Used to calculate and validate bill determinants.
Records of bill determinant calculations for a Usage Subscription
The _________ provides a overview of all of the To Do Entries a user can access.
To Do List To Do Type To Do Summary To Do Message
To Do Summary
In Oracle Enterprise SaaS solutions, all data model changes should be handled via ______.
Maintenance Objects Service Scripts Business Objects Business Services None of the above
Business Objects
What is the term used to describe a work item that requires human attention in the application?
To Do Contact Task Algorithm None of the above
To Do
Oracle Utilities Enterprise SaaS CSF (Cloud Service Foundation) is built using the ____________.
Customer Framework OUAF Framework Cloud Framework WAM Framework None of the above
OUAF Framework
