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CCS Part 2 Flashcards

Collected ideas from Student guide II and other things encountered while browsing C-to-M.

1
Q

It manages the field work and smart meter commands for customer processes such as installing a meter, exchanging a meter, etc.

A

Service Order Management

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2
Q

These activities involve sending workers into the field to perform a specific task.

A

Field Activities

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3
Q

It can be created by a service order initiated by customer processes or by a user.

A

Field Activity

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4
Q

This part of the Field Task Type indicates if field tasks of this type can only be performed at a service point.

A

Routing

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5
Q

This part of the Field Task Type indicates if an appointment is required or applicable for field tasks of this type.

A

Appointment Option

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6
Q

In a Field Task Type, these are used to retrieve data needed by the field work system.

A

Processing Scripts

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7
Q

The actions to be performed when a field activity is successful or canceled are recorded in ______.

A

Completion Events

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8
Q

Creating an Install Event is an example of a Completion Event.
True/False

A

True

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9
Q 
How do Field Activities work?
(Select all that applies)
*Create Outbound Communication
*Request Appointment
*Created by a Service Order or a user
*None
A
  • Created by a Service Order or a user
  • Request Appointment
  • Create Outbound Communication
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10
Q

Field activities enter this state following the “Waiting for Appointment” or “Retry” states. An outbound communication is created.

  • Communication In Progress
  • Pending
  • Waiting to Request
  • Waiting for Appointment
A

Communication In Progress

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11
Q

If a field activity has a future effective date. It remains in the _________ state until the effective date is reached.

  • Pending
  • Validate
  • Waiting to Request
  • Waiting for Appointment
A

Waiting to Request

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12
Q

If a field activity passes its validations and the effective date has been reached, the activity enters the _________ state.

  • Communication In Progress
  • Validate
  • Waiting to Request
  • Waiting for Appointment
A

Waiting for Appointment

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13
Q

When a field activity is retried after correction of an error condition, it enters the ____ state.

A

Retry

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14
Q

After an inbound communication is received, the field activity enters the _________ state.

  • Retry
  • Waiting to Request
  • Execute Completion Events
  • Waiting for Appointment
  • Communication In Progress
A

Execute Completion Events

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15
Q

This is created to notify users that a Field activity is canceled.

A

To Do

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16
Q

Field activities make use of Outbound Communications only. True/False

A

False. Field activities make use of both Outbound Communications and Inbound Communications.

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17
Q

These are used to send a message from C2M to a field work system or other external system.

A

Outbound Communication

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18
Q

These are used to receive a message response from the field work system.

A

Inbound Communications

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19
Q

A ________ is created for every inbound or outbound message related to a field activity.

A

Communication

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20
Q

_______ specify how outbound communications are sent to the field work system.

A

External Applications

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21
Q

In External Applications, _________ specify how to create communications for the field work system.

A

Processing Methods

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22
Q

When an outbound communication is not responded to immediately, these are created (by Inbound Web Services)

A

Inbound Communications

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23
Q

OUAF components for Outbound communications:

  • Inbound Web Service
  • Outbound Message Type
  • Message Sender
  • External Systems
A
  • External Systems
  • Message Sender
  • Outbound Message Type
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24
Q

OUAF components for Inbound communications:

  • Inbound Web Service
  • Outbound Message Type
  • Message Sender
  • External Systems
A

*Inbound Web Service

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25
Q

Outbound Message Type and Message Sender are both defined in _______.

A

External System

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26
Q

These are used to send messages to the head-end system.

A

Message Senders

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27
Q

_______ define the types of messages to be sent to the field work system.

A

Outbound Message Types

28
Q

_________ pick up inbound messages from the head-end system, and create inbound communications.

A

Inbound Web Services

29
Q

Completion events are executed at the time they are created. True/False

A

False. Completion events are not executed at the time they are created.

30
Q

Completion Events are created by _________.

A

Inbound Communications

31
Q

_______ are used to change the state of a service point, for example to enable service or change the meter.

A

Service Orders

32
Q

Controls the overall intent of the process (includes field work, smart commands, and measurements)

A

Service Order

33
Q

also known as Orchestrating Activity

A

Service Order

34
Q

Can be initiated from a Service Order activity or directly; represents a single task to be carried out such as installing a meter(FA) or a remote disconnect smart meter command

A

Specific Activity

35
Q

Orchestrates the communication to the external application and provides robust handling for any errors that might occur during that communication

A

Communication Out

36
Q

Represents the message payload sent to the external system and the synchronous response

A

Outbound Message

37
Q

Orchestrates the handling of an asynchronous or unsolicited response from an external system

A

Communication In

38
Q

Carries out the results of the communication

A

Completion Event

39
Q

Service Order Activity Type used to orchestrate a change of service when the customer at a service point changes (owners or tenants change)

A

Back-to-Back Service

40
Q

Service Order Activity Type used to restore service at a Service point after receipt of past due payment

A

Reconnect Service for Payment

41
Q

Service Order Activity Processing: If an orchestration activity has a future effective date, it remains in the ______ state until the effective date is reached.

  • Activity In Progress
  • Are SP and Device Ready?
  • Waiting for Effective Date
  • Activity Error
A

Waiting for Effective Date

42
Q

When a service order activity enters the ________ state, a set of algorithms are used to evaluate the state of the SP/Meter/Item to determine which actions are required to complete the service request.

  • Activity In Progress
  • Are SP and Device Ready?
  • Waiting for Effective Date
  • Activity Error
A

*Are SP and Device Ready?

43
Q

This algorithm determines if a specific activity needs to be created based on the state of the SP.

A

Connect SP and/or Install Device (D1-CNSPINSDV)

44
Q

This kind of algorithm works in a similar fashion to the “Connect SP and/or Install Device” algorithm, but uses the current state of the Install Event as the criteria when evaluating the device.

A

Update Device

45
Q

The job of the _______ service order activity is to get the service point to the following desired state for service enablement.

A

Enable Service

46
Q

This state checks the connection state of the SP and device installed at the SP, and create a “specific activity” to enable service.

A

Are SP and Device Ready?

47
Q

Type of Notification where the customer does not need to sign up to receive these.

A

Push Notifications

48
Q

Type of Notification where the customer must to sign up to receive these.

A

Subscription Notifications

49
Q

This type of notification can determine the default contact and send a notification using it.

A

Push Notifications

50
Q

This type of notification can be configured to allow multiple routings of bills and quotes.

A

Subscription Notifications

51
Q

This must exist before a customer or a service point’s iusage can be calculated.

A

Usage Subscription

52
Q

True/False. Each initial measurement is subject to validation, editing, and estimation. The VEE logic can override the initial measurements.

53
Q 
What are the billable states of a Service Agreement?
Choose from the following:
-Pending Start
-Active
-Canceled
-Pending Stop
-Stopped
-Closed
-Reactivated
A
  • Active
  • Pending Stop
  • Stopped
  • Reactivated
54
Q

_____________ are derived from the final measurements of the Measuring Components installed at the Usage Subscription’s Service Points during the calculation period.

A

Bill Determinants (usage)

55
Q

What are the ways to activate a Service Agreement?

A
  • Automatically by the SA activation background process when it detects that the service is ready to start (most common)
  • Automatically when the SA is created
  • Manually by a user using the SA portal
56
Q

Provides a central location to capture contact information such as phone numbers and email address

A

Person Contacts

57
Q

This record how a customer wishes to be contacted for applicable notification types

A

Contact Preferences

58
Q

This record how a customer does not wish to be contacted for applicable push-based notification types.

A

Opt-out Preferences

59
Q

Premise and Person entities both have alternate names and addresses which are used for searching purposes. True/False

60
Q

What are the 2 categories of Alerts?

A

Configurable Alerts and Fixed Alerts

61
Q

Each initial measurement is subject to ________.

A

VEE - validation, editing, and estimation

62
Q

The final measurements are periodically transformed into _____ for the subscribing systems.

A

usage (billing determinants)

63
Q

_____ quantities are the consumption derived from the measurements recorded by the head-end system/meter reader

64
Q

Final measurements are created using the ____ quantities.

65
Q

If final measurements are wrong, a new IMD is created to correct them. True/False

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