Salford City Council

Question 1

What is SCC’s employee code of conduct?

Answer 1

Part 1: standards of conduct
- must give impartial advice
- must not form close personal rels with Mayor or Cllrs
- avoid behaviour in personal life which harms SCC reputation
- strive to ensure value for money
- abide by rules on confidentiality
Part 2: serving SCC
- duty of trust: customer care within pro boundaries
- respect for others
- H&S
- external comms: no public statements
- political neutrality
Part 3: reporting wrongdoing
Part 4: implementation

Question 2

What is SCC’s complaints procedure?

Answer 2

• complete online form
• logged centrally then sent to relevant dept
• 2 stage procedure:
  Stage 1:
  endeavour to acknowledge receipt of complaint within 3 working days of receipt;
  aim to respond within 10 working days of receipt, if unable advise of delay and keep updated on progress;
  if dissatisfied with response, can ask to consider at stage two
  Stage 2:
  same timescales;
  if dissatisfied, can go to local gov Ombudsman