Sales And Customer Service Flashcards by Scott Barnett | Brainscape

Q

What are the 3 methods of selling ?

A

E-commerce

Face to face

Telesales

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Q

What is e-commerce ?

A

Selling your products to a buyer online

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Q

What has e-commerce made available ?

A

New jobs (due to new skills needed)

New departments have been introduced into businesses

Click and collect

Better location for business

New delivery options

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Q

Advantages of e-commerce ?

A

Sell worldwide

Open all the time

Lower operating costs

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Q

disadvantages of business using e-commerce ?

A

Worldwide competition

Problems with delivery

Online security

Advances in technology

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Q

Disadvantage to customers with e-commerce ?

A

Lack of personal contact

Problems with returns

Security

Advances in technology

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Q

What is face to face selling ?

A

Selling to a customer in store in person

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Q

What is telesales ?

A

Selling to a customer over the phone

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Q

Customer engagement is what ?

A

It’s the contact between a business and customer

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