Quality Goods And Services Flashcards
What does quality of production mean ?
The product or service is fit for purpose (it does what it’s meant to do)
Why is it important to provide quality goods and services ?
Avoids waste
Avoids returns of products
Avoids product recalling
What is quality control ?
Happens at the end to check the products are up to standard
What is quality assurance ?
The check of the products quality throughout production
What are the advantages of quality assurance ?
Less wastage of products
Can motivate workers because they have a standard for quality
Can improve a businesses reputation through quality products
Disadvantages of product assurance ?
Can district production because workers are stopping for checks
It may cost business a lot to train for assessing quality
Workers can feel pressure due to extra responsibility leading to demotivated workers
Why is quality very important in some cases ?
If it’s a pharmaceutical product it can be dangerous and also cars
