Sales

Question 1

What is the primary goal of sales?

Answer 1

To generate revenue by selling products or services to customers.

Question 2

True or False: Sales involves only the act of selling.

Answer 2

False

Question 3

What does B2B stand for in sales terminology?

Answer 3

Business to Business

Question 4

Fill in the blank: The process of identifying potential customers is known as __________.

Answer 4

lead generation

Question 5

What is a sales funnel?

Answer 5

A model that represents the customer journey from awareness to purchase.

Question 6

Which of the following is NOT a type of sales strategy? A) Consultative Selling B) Transactional Selling C) Operational Selling

Answer 6

C) Operational Selling

Question 7

What is the purpose of a sales pitch?

Answer 7

To persuade a potential customer to purchase a product or service.

Question 8

True or False: Closing a sale refers to the final steps in the sales process where the customer agrees to buy.

Answer 8

True

Question 9

Define ‘upselling’.

Answer 9

Encouraging a customer to purchase a more expensive item or add-ons to increase the sale value.

Question 10

What does CRM stand for in sales management?

Answer 10

Customer Relationship Management

Question 11

What is the difference between ‘cold calling’ and ‘warm calling’?

Answer 11

Cold calling involves contacting potential customers with whom there has been no prior relationship; warm calling involves contacting leads with some prior interaction.

Question 12

Fill in the blank: A __________ is a person who is responsible for selling products or services.

Answer 12

sales representative

Question 13

What is the role of market research in sales?

Answer 13

To gather information about consumer needs and preferences to inform sales strategies.

Question 14

Which sales technique focuses on building long-term relationships with customers?

Answer 14

Consultative Selling

Question 15

True or False: Sales quotas are set goals that sales representatives are expected to meet.

Answer 15

True

Question 16

What is ‘value proposition’?

Answer 16

A statement that explains how a product or service meets customer needs and what differentiates it from competitors.

Question 17

What is the significance of follow-up in the sales process?

Answer 17

It helps to maintain customer relationships and can lead to repeat sales.

Question 18

What is the typical first step in the sales process?

Answer 18

Lead generation

Question 19

Fill in the blank: __________ is the practice of analyzing sales data to improve performance.

Answer 19

Sales analytics

Question 20

What is ‘cross-selling’?

Answer 20

The practice of selling additional products or services to an existing customer.

Question 21

True or False: Sales training is not necessary for effective sales performance.

Answer 21

False

Question 22

What is the importance of product knowledge in sales?

Answer 22

It enables sales representatives to answer customer questions and effectively demonstrate product benefits.

Question 23

What does ‘lead nurturing’ refer to?

Answer 23

The process of developing relationships with potential customers at every stage of the sales funnel.

Question 24

What is an objection in sales?

Answer 24

A concern or hesitation expressed by a potential customer regarding a product or service.

Question 25

Fill in the blank: The __________ stage of the sales process involves addressing customer objections.

Answer 25

negotiation