Safety & Professionalism Flashcards
Covers mains troubleshoot theory.
1
Q
6 stages of Troubleshoot Theory.
A
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action and implement the solution.
- Verify the Problem is resolved and implement preventative measures.
- Document finding, actions and outcomes.
2
Q
First step of Troubleshoot Theory
A
- Identify the problem. (extra) Inquire the problem, any recent changes, be shown, view logs.
3
Q
Second step of Troubleshoot Theory
A
- Establish a theory of probable cause.
4
Q
Third step of Troubleshoot Theory
A
- Test the theory to determine cause. (extra) If wrong establish a new theory, escalate where needed
5
Q
Forth step of Troubleshoot Theory
A
- Establish a plan of action and implement the solution.
6
Q
Fifth step of Troubleshoot Theory
A
- Verify the Problem is resolved and implement preventative measures. (extra) Test it, check the user is happy. Is new policies or documentation changes needed, casual reminders.
7
Q
Sixth step of Troubleshoot Theory
A
- Document finding, actions and outcomes.
8
Q
What should be remembered before fixing an issue?
A
Corporate policies and procedures. Am I allowed to fix it?
