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CRSP > Safety Management Systems > Flashcards

Safety Management Systems Flashcards

1
Q

The 5 basic concepts that underline most workers’ compensation legislation in Canada. Known as the Meredith Principles (5)

A

No fault compensation
Security of benefits
Collective Liability
Independent Administration

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2
Q

All audit observations should be documented in a clear, concise manner and should be supported by …

A

Evidence

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3
Q

Applying a set of principles, framework, processes, and measure to prevent accidents, injuries and other adverse consequences that may be caused during and because of its operations

A

Safety Management

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4
Q

The two levels of culture within an organization

A

Observable and Core

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5
Q

Every role in the organization shares the responsibility to ‘know and Blank’ with the health and safety requirements

A

Know and Comply

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6
Q

Defined as those parties that are potentially affected by its results and are therefore interested in its content and effectiveness

A

Stakeholders

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7
Q

The NCR/CAR should include these 3 items:

A
  1. A brief statement (defining the nonconformance)
  2. The objective evidence (to substantiate the nonconformance)
  3. Reference to document or relevant standard
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8
Q

These types of barriers are may exist and should be considered by safety professionals who have a duty to provide information:

A

Legislative requirements
Freedom of informaiton
Workplace equity and diversity obligations
Privacy considerations
Contractual requirements
Contracts and tenders
Language

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9
Q

This ‘View’ on organizational conflict believes that conflict not only has the potential to become positive, but that it is the central part of any organization

A

The Interactionist

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10
Q

The role is responsible for the actual implementation of safety measures within the workplace

A

Workers

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11
Q

What is ‘Act’ in PDCA

A

Management Evaluation

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12
Q

Wiegmann, et.al determined there were this many commonalities found in most definitions of safety culture

A

7

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13
Q

Common external factors that can have an impact on the organization’s success as well as the health and safety of its workers (6)

A

Legal and Statutory requirements
Government agency and certification parameters
Cultural, regional and local issues
Political and economic policies
Key industry drivers
Competition and market conditions

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14
Q

The 5 basic concepts that underline most workers’ compensation legislation in Canada. Known as the Meredith Principles (5)

A

No fault compensation
Security of benefits
Collective Liability
Independent Administration

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15
Q

This type of audit is performed within an organization to measure its strengths and weaknesses against its own procedures or methods and/or against external standards adopted by or imposed on the organization.

A

First-party audit

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16
Q

This person (1) recognized that because safety is so complex, it cannot be a bolt to corporate culture. He believed that corporate and safety culture must (blank, 2) to be effective

A

(1)Patrick Hudson

(2) Integrate

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17
Q

This is issued by an officer where there is an immediate danger where a risk of serious personal injury or illness could result.

A

Stop Work Order or Prohibition

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18
Q

The hollistic workplace-managed processes from the employer and medical management team, from the time of injury to facilitate an efficient response and maintenance in or return to suitable employment

A

Injury and Illness Management

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19
Q

Consideration of the internal and external influences the organization is required/chooses to respond to in relation to its OHS Management System

A

Context of the Organization

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20
Q

A serious incompatibility between two or more opinions, principles or interests

A

Conflict

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21
Q

TLV-CS

A

Threshold Limit Values for Chemical Substances

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22
Q

These types of audits are used for larger audits, complex systems, or organizations or where many sites are being audited.

A

A Team Audit

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23
Q

A research agency focused on the study of worker safety and health, and empowering employers and workers to create safe and health workplaces

A

NIOSH - National Institute for Occupational Safety and Health

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24
Q

3 examples of lagging indicators

A

Injuries or ill health days in terms of LTI Frequency
Production days lost through sickness absence
Incidents or near misses
Complaints about work in an unsafe manner
Number of early retirements

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25
Q

AKA Notices of Contraventions. These notices outline contraventions either at the time they are issued or in the past but is likely to be continued or repeated.

A

Improvement Notices

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26
Q

3 examples of leading indicators

A

Number of workplace inspections
Number of OHS audits
Percentage of workers with adequate OHS training

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27
Q

3 Examples of positive lagging indicators

A

Percentage of productive planned workdays realized
Number of hours worked
Number of working days since the last incident
Employee satisfaction (survey)
Leading

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28
Q

Law is used in Occupational Health and Safety for two reasons, what are they?

A
  1. To prevent harm to workers
  2. To compensate workers and their families fairly if workers are injured or die from work related causes
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29
Q

This ‘indicator’ provides feedback on performance, before a health and safety problem arises, so that action can prevent it.

A

Leading indicators

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30
Q

This seeks fairness in how things are distributed in society - all persons are entitled to human rights, all workers entitled to equal pay for work of equal value.

A

Distributive Justice

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31
Q

Workers’ compensation is based on these principles and is…?

A

Meredith Principles

No-fault compensation

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32
Q

A repeatable, harmonized, agreed and documented way of doing something

A

A Standard

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33
Q

During an incident investigation, the emphasis should be on ‘this’ so that so the event can be prevented from happening again.

A

Finding the root cause

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34
Q

Who defined Organizational Culture, and what is the definition?

A

Edgar Schein
‘The system of shared beliefs and values that develops within an organization and guides the behavior of its members’

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35
Q

What is ‘Check’ in PDCA

A

Review and Certification

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36
Q

Assessment of an OSH process through periodic sampling of corporate documentation, procedures and records, conducted by a competent person or organization independent of that process

A

Auditing

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37
Q

This differs for jurisdictional legislative OHS offences. This is when the defense has the burden of proof and it must be proved on a balance of probabilities. ‘Guilty until proven innocent’.

A

Burden of Proof

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38
Q

This law focuses on redressing civil wrongs through an award of damaged to compensate for types on injuries

A

Tort Law

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39
Q

This type of law is an action between individuals with one party initiatiating proceedings against another with the aim of the claimant (plaintiff) to seek restitution for wrongdoing from the defendant.

A

Civil

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40
Q

This type of audit is an external audit performed on a supplier by a customer, or by a contracted organization on behalf of a customer.

A

A second party audit

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41
Q

This refers to ‘fairness’ in balancing the relations of individuals when one party has harmed another.

A

Compensatory, corrective or commutative justice

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42
Q

In this type of law, an employer is under a duty to take reasonable care for the health and safety of its employees, with this duty covering both physical and mental injuries.

A

Common Law

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43
Q

If an employer cannot get motivated to protect workers by one of the many non legal reasons, then, in the end, action must still be taken under threat of… (3)

A

Threat, fines or imprisonment

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44
Q

Inter-personal conflict

A

Conflict that occurs between individuals within an organization

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45
Q

Decision to allocate specific responsibilities should fall to who?

A

The Executive Management Team

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46
Q

A form of restorative justice that moves away from a traditional punitive model of fines and seeks to address causal factors by putting in place a prevention paid for by the offender

A

Creative Sentencing

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47
Q

A federally regulated workplace will have its workers’ compensation dealt with by ….

A

The province in which the workplace is located

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48
Q

This ‘indicator’ shows when a desired outcome has failed, or when an health and safety objective is not achieved.

A

A lagging indicator

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49
Q

This group was charged with investigating, recommending, and annual reviewing exposure limits for chemical substances

A

Threshold Limit Values for Chemical Substances committee

Bonus: was established in 1941

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50
Q

The 5 basic concepts that underline most workers’ compensation legislation in Canada. Known as the Meredith Principles (5)

A

No fault compensation
Security of benefits
Collective Liability
Independent Administration

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51
Q

Intra-group conflict

A

conflict that takes place within a team or group of individuals

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52
Q

Intra-organizational conflict

A

Conflict that is inclusive of all conflict within an organization

53
Q

A potential charge to the organization or its peoples. If guilty, fine or imprisonment can result.

A

Conviction or Indictment

54
Q

Inter-group conflict

A

Conflict that occurs between groups, departments or divisions within a company

55
Q

Wiegmann, et.al further proposed that there were 5 global components of safety culture, which are..?

A

Organizational Commitment
Management Involvement
Employee Empowerment
Reward Systems
Reporting Systems

56
Q

These are Penalties issued by officers that can be handed out immediately. ‘Tickets’ are handed out to employers, supervisors, etc.

A

Summary Offences

57
Q

A standard or point of reference against which things may be compared

A

Benchmark

58
Q

Internal Responsibility System (IRS)

A

underlaying philosophy of OHS Legislation. Everyone in the workplace, workers and employers, is responsible for his or her own safety and for the safety of co-workers

59
Q

The key to a successful organization is to have culture(s) based on a strongly held and widely shared set of beliefs that are supported by (blank) and (blank)

A

Strategy and structure

60
Q

Employer’s Duty of Care

A

Providing a safe workplace, and taking reasonable steps (due diligence) to prevent incidents from happening.

61
Q

Heinrich, Bird and Reason are all names associated with what?

A

Management Models, or, Domino Models

62
Q

These 5 assertive and cooperative styles of conflict are what make up the Thomas Kilmann conflict model

A

Competing
Collaborating
Compromising
Avoiding
Accomodating

63
Q

This conflict management model recognizes that conflict resolution strategies can be reflected in direct proportion to the amount of ‘assertiveness’ and ‘cooperativeness’ used in resolving conflict

A

The Thomas Kilmann Model

64
Q

This type of survey provides leaders with an indication of the views, attitudes, and sentiments of those who work in their teams and functions.

A

Climate Surveys

65
Q

Hudson’s Ladder of Safety Culture Levels

A

Bottom Up (PRCPG)
-Pathological
-Reactive
-Calculative
-Proactive
-Generative

66
Q

An effective Information Management System is supported by procedures that detail the structure of the system and how documents are classified for each component. The procedures will identify the processes such as: (4)

A

Ownership
Document Storage
Identification protocols
Security and access

67
Q

This management tool (‘program’) is aimed at managing the real and potential losses associated with employee illness and injury

A

Disability Management Program

68
Q

This is the proactive measures to prevent or reduce loss evolving from accident, injury, illness and property damage.

A

Loss Control

69
Q

A scientific organization that advances occupational and environmental health

A

ACGIH - American Conferences of Governmental Industrial Hygienists

70
Q

The 5 basic concepts that underline most workers’ compensation legislation in Canada. Known as the Meredith Principles (5)

A

No fault compensation
Security of benefits
Collective Liability
Independent Administration

71
Q

Too low of a level of conflict within an organization can lead to these two things (2)

A

Complacency and Reduced Performance

72
Q

Organizational culture is also referred to as..?

A

Corporate Culture

73
Q

This type of survey enables you to review the unique beliefs, behaviors and practices of your company against how they are perceived by your employees of the organization

A

Culture Surveys

74
Q

This type of negotiation is one that can take competitive form where one party can gain only if another party loses. This type of negotiating is based on the fixed pie view, the idea that limited resources are to be divided and typically focuses on win lose scenario

A

Distributive Negotiation

75
Q

ISO9001and ISO14001 are which standards

A

Quality Standard and Environmental Standards

76
Q

Examples of this could be:
outputs from audit findings, as part of the PDCA cycle when looking to implement change, as an output from an investigation, or as a fluid document used by the safety team on a daily basis to direct activities

A

Action Plans

77
Q

technical provisions for the design and construction of new buildings and for the alteration, change of use and demolition of existing buildings

A

Canadian National Building Code

78
Q

This type of audit is performed by an audit organization independent of the customer-supplier relationship and is free of any conflict of interest. May be in certification, registration, recognition,etc.

A

A third party audit

79
Q

The sharing of information on health and safety matters between employers, workers and other stakeholders. It’s purpose is to provide opportunity for workers and other stakeholders to express their opinion on matters that concern their health, wellbeing and safety while working.

A

Consultation

80
Q

The 5 basic concepts that underline most workers’ compensation legislation in Canada. Known as the Meredith Principles (5)

A

No fault compensation
Security of benefits
Collective Liability
Independent Administration

81
Q

Accident theory is based on this, and not on ‘fault’

A

Causation

82
Q

In Canada, most workers in most industries have the legal right to join a union. This is protected by the Canadian Charter of Rights and Freedoms and is called:

A

Freedom of Association

83
Q

A global self funded non for profit organization devoted to eliminating death, injury, property, and economic loss due to fire, electrical and related hazards.

A

NFPA (National Fire Protection Association)

84
Q

What does ANSI stand for

A

American National Standards Institute

85
Q

This type of dispute has some form of legal entitlement (labour laws, employment contracts, or common civil law)

A

Dispute of Rights

86
Q

The audit report should be issued when, after the audit?

A

As soon as possible

87
Q

These are included in what part of an audit:
Determining the purpose for the audit
Background reading
Determining the Scope

A

Pre Audit

88
Q

What is ‘Plan’ in PDCA

A

Safety Policy and Planning

89
Q

Who theorized on what was required to engineer a safety culture - defined the components and principles required to create a ‘just culture’ that supports learning from unsafe acts and views them as opportunities to improve safety and production.

A

James Reason

90
Q

What is ‘do’ in PDCA

A

Realization and Operation

91
Q

The audit report should include the following 3 items:

A

Audit plan details
Audit findings
Corrective Action Requests

92
Q

This role has the overall responsibility as well as a legal obligation to provide a safe and working environment for all workers and people affected by the business or undertaking

A

The Employer

93
Q

This is the key to contributing and improving consultation and communication processes within an organization and OHS professionals and technicians must consider the organizations cultural and industrial environment (or attitude) towards safety when providing information or contributing to the consultative arrangements

A

Provision of Information

94
Q

This is conducted on a management system. It can be described as a documented activity performed to verify, by examination and evaluation of objective evidence, that applicable elements of the system are appropriate and effective and have been developed, documented and implemented in accordance and in conjunction with specified requirements.

A

A systems audit

95
Q

This is the fairness in how penalties are matched to the seriousness of the offense

A

Retributive Justice

96
Q

The audit phases (3)

A

Pre Audit
Audit
Post Audit

97
Q

This is thought of as the shared values and beliefs in an organization that define how the tension between competing goals - such as productivity, research, marketing and SAFETY - is managed

A

Safety Culture

98
Q

Generic steps of an incident investigation are: (4)

A

Immediate Action
Conduct the Investigation
Report Findings
Evaluate

99
Q

This is conflict that is well managed and works to serve organizational interest

A

Functional Conflict

100
Q

This sets forth the roles and responsibilitie, expected activities, deliverables and timeframes of the audit, as well as audit scope, and objectives, audit team members, audit instrument, etc,

A

Audit Plan

101
Q

At common law, these claims - are assessed against a negligence standard, rather than a strict liability standard. To succeed in a claim for negligence, a plaintiff must establish the following: defendant owed a duty of care, they breached that duty, the plantiff suffered damaged and those damaged caused by the defendants breach of their duty of care

A

Product Liability

102
Q

A written statement by an inspector, tells the duty holder they have committed and offence and gives them the opportunity for improvement

A

Formal Cautions

103
Q

This provides standardized information regarding an organization’s OHS policies and practices and allows organizations to compare their OHS performance with that of other, often similar, organizations OR evaluation of something by comparison to a standard

A

Benchmarking

104
Q

BEI

A

Biological Exposure Indices

105
Q

This is the fairness in how decisions are made - the rules of evidence and the rules of civil, regulatory, and criminal procedure are the best examples of how law is designed to fulfil the principles of this.

A

Procedural Justice

106
Q

This is to sight and examine sufficient hard copy, or electronic records to verify, observe behaviour and document evidence of compliance with the management system procedures and effective implementation of process and internal controls.

A

Audit Activities

107
Q

This type of dispute is one which neither party has a legal entitlement or right for what they are requesting, as the conflict is based on a matter of opinion regarding entitlement to specific resources

A

Dispute of Issue

108
Q

This type of law outlines considerations for health and safety such as concepts of discrimination and equality, disabilities, etc.

A

Employment Law

109
Q

The main information management standard developed for Management systems for records

A

ISO 30300 Series

110
Q

The 5 basic concepts that underline most workers’ compensation legislation in Canada. Known as the Meredith Principles (5)

A

No fault compensation
Security of benefits
Collective Liability
Independent Administration
Exclusive Jurisdiction

111
Q

Inter-organizational conflict

A

Conflict that occurs at the level of different organization (direct competition with another organization)

112
Q

Discord that arises when goals, interests or values of different individuals or groups begin working towards opposite or incompatible objectives

A

Organizational Conflict

113
Q

This type of negotiation is based on a win win orientation. It tries to find a way for all claims to be satisfied if possible. Also known as the ‘expanded pie approach’.

A

Integrative Negotiation

114
Q

Intra-personal Conflict

A

conflict that occurs within an individual

115
Q

This ‘check’ provides a snapshot in time, on the engagement within their organization or team.

A

Pulse Checks

116
Q

an organization whose primary function is developing, coordination promulgating, revising, amending, reissuing, interpreting, or otherwise producing technical standards to address the needs of a group of affected adopters

A

Standard Body/Organization

117
Q

The technical provisions regulating activities related to the construction, use or demolition of buildings and facilities, the condition of specific elements of buildings and facilities, and the design or construction of specific elements of facilities relayed to certain hazards as well as the protection measures for the current or intended use of buildings

A

Canadian National Fire Code

118
Q

Key Elements of ISO45001 are (7):

A

Context of the organization
Leadership and Worker Participation
Planning
Support
Operation
Performance Evaluation
Improvement

119
Q

This focuses on absences from work because of illness, injury or disability and on preventing the risk that cause these abcenses.

A

Disability Management

120
Q

The identification, application and dissemination of valid and reliable information is the foundation that this is built upon. The employer must ensure that there are effective strategies and tools in place to collect, analyze, implement and review information

A

Risk Management

121
Q

This ‘View’ on organizational conflict saw it as a natural and inevitable part of working within an organization.

A

The Human Relations View

122
Q

NFPA standards are legally mandatory: true or false?

A

False. NFPA does not have any enforcement authority of its own, which means on the surface, these codes are not legally mandatory however, some codes and standards are referenced in legislation across north America and other areas of the world.

123
Q

This is the iterative process for continually improving products, people and services

A

The PDCA cycle

124
Q

A conflict resolution strategy that involves a neutral third party who is appointed to review the stakeholder issues and develop options to resolve them.

A

Non-binding arbitration

125
Q

X% of canadian employees belong to labour unions

A

30%

126
Q

ISO45001 says there are 3 types of benchmarking. They are: (SPP)

A

Strategic
Performance; and,
Process

127
Q

This conflict is counterproductive and often to leads to waste of company resources and negatively impacts interpersonal relations.

A

Dysfunctional Conflict

128
Q

Also known as the Deming Wheel or Shewhart Cycle

A

PDCA - Plan Do Check Act

129
Q

This law in OHS ensures tenants have a safe, pleasant place to live. The law required private property owners to fulfil numerous responsibilities related to upkeep and safety of the building, and privacy of tenants.

A

Property Law

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