Routine

Question 1

What did you do today?

Answer 1

Do the dishes
Do the laundry
Do the cooking
Do exercise

Question 2

What is the typical greeting when answering a phone call?

Answer 2

Hello, this is [Your Name].

Question 3

Fill in the blank: When you want to ask who’s calling, you say, ‘May I ask who ______?’

Answer 3

is calling

Question 4

True or False: It is polite to speak clearly and slowly on the phone.

Answer 4

True

Question 5

What should you say if you need to put someone on hold?

Answer 5

Can you hold on for a moment, please?

Question 6

What is a common way to end a phone conversation?

Answer 6

Thank you for your call. Goodbye!

Question 7

Multiple choice: What is an appropriate way to ask for a callback?

Answer 7

Could you please call me back later?

Question 8

What phrase can you use to confirm understanding during a call?

Answer 8

Just to confirm, you said that…

Question 9

Fill in the blank: If you didn’t hear something, you can say, ‘Could you please ______ that?’

Answer 9

repeat

Question 10

True or False: It’s acceptable to interrupt someone while they are speaking on the phone.

Answer 10

False

Question 11

What is the purpose of using a polite tone on the phone?

Answer 11

To show respect and professionalism.

Question 12

What should you do if you realize you have the wrong number?

Answer 12

Apologize and say, ‘I’m sorry, I think I have the wrong number.’

Question 13

Multiple choice: What is a suitable way to ask for information during a call?

Answer 13

Could you provide me with more details?

Question 14

What is the phrase used to express that you are busy at the moment?

Answer 14

I’m currently unavailable, can I call you back?

Question 15

Fill in the blank: When ending a call, you might say, ‘It was nice ______ with you.’

Answer 15

talking

Question 16

True or False: You should always introduce yourself when making a business call.

Answer 16

True

Question 17

What is an appropriate response if someone asks you to hold?

Answer 17

Sure, I can hold.

Question 18

What phrase can you use to ask someone to speak louder?

Answer 18

Could you please speak up?

Question 19

Fill in the blank: To express urgency, you might say, ‘It’s really ______.’

Answer 19

important

Question 20

Multiple choice: How should you address someone in a formal business call?

Answer 20

Mr./Ms. [Last Name]

Question 21

What action should you take if you need to take notes during a call?

Answer 21

Have a notepad ready and take notes as necessary.

Question 22

True or False: It’s acceptable to eat while on a phone call.

Answer 22

False

Question 23

What should you say if you’re unable to take a call at the moment?

Answer 23

I’m sorry, I can’t talk right now. Can I call you back?

Question 24

Fill in the blank: If you need to transfer a call, you can say, ‘I will ______ you to someone who can help.’

Answer 24

transfer

Question 25

Multiple choice: What is the best way to ask for clarification?

Answer 25

Could you clarify that for me?

Question 26

What is a common phrase used to express gratitude at the end of a conversation?

Answer 26

Thank you for your time.

Question 27

True or False: You should use slang during professional phone conversations.

Answer 27

False