roleplay Flashcards
breaking bad news acronym
Setting the scene -
Introduce yourself
Confirm patient name
Small talk? How are you? Did anyone else come with you?
Perception -
What do you expect today?
What are you most worried about?
How are you feeling?
Invitation -
Asking for permission to share news
Signposting the bad news
Knowledge -
Explain diagnosis and what it means
Empathy-
Say that you understand it’s a tough situation
Apologise
Solution, summary, support -
What follow ups need to be done
How can they get further help
Can u blame
No, NHS has no blame culture
De escalation
soft, gentle tone, nodding, regret, apologising
How does the healthcare system work in the UK
-NHS free at point of use
-AnE for emergency
-Hospital serious/emergency
-could also call 999/111
-GP for less urgent
-eg cough, cold
-can refer further, can’t go directly to hospital
-primary care
-secondary care
-emergency services
-resources for later use
Explain importance of vaccine to patient
-what do you already know?
CHUNK N CHECK
-ask q when u need
-what is vaccine??
-what vaccine does
-no serious implications for vast maj of people
-just flu like symptoms
-less likely to spread
-if enough people get vaccines, unable to infect people, almost eliminates
-vaccination may need multiple doses