Role Flashcards
1
Q
Starbucks mission
A
To inspire and to nurture the human spirit
One person, one cup and one neighborhood at a time
2
Q
Starbucks values
A
A culture of warmth belonging
Acting with courage
Being present
Delivering our best
3
Q
Barista approach
A
Be committed to customers
Be focused on quality
Be dedicated to each other
4
Q
Barista pattern
A
Prepare
Craft and connect
Transition
5
Q
Should always …
A
- Uphold Starbucks mission and values
- Implement the barista approach by committing to customers, focusing on quality, and being dedicated to each other
- implement the barista pattern, bringing the Starbucks Experience to life
