Commit To Customers Flashcards
1
Q
Resting moments with our team and customers should make us feel..
A
Valued
Acknowledged
Like we matter
2
Q
You can create best moments by …
A
Personalizing the moment
Actively listening
Responding with empathy
3
Q
Make it personal by…
A
Smiling Friendly greeting Learn customers names and orders Assume the best in others Say thank you
4
Q
Starbucks reward benefits include…
A
Birthday Reward Pay with the app Oder ahead Free in store refills Bonus Stars Double Star days Multi tier redemption
5
Q
Latte Model
A
L = Listen A = Apologize T = Take Action T = Thank You E = Ensure Satisfaction
6
Q
When to use LATTE
A
Use LATTE when a customer who has experienced a problem with any part of their Starbucks Experience
