RICS Professional Obligations for Firms

Question 1

1. Firms must publish a complaints handling procedure, which includes an alternative dispute resolution provider approved by RICS and maintain a complaints log.

Answer 1

1. Firms must publish a complaints handling procedure, which includes an alternative dispute resolution provider approved by RICS and maintain a complaints log.

Question 2

2. Firms must ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover that meets the standards approved by RICS.

Answer 2

2. Firms must ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover that meets the standards approved by RICS.

Question 3

3. Firms with a sole principal must make appropriate arrangements for their professional work to continue in the event of their incapacity, death, absence from or inability to work.

Answer 3

3. Firms with a sole principal must make appropriate arrangements for their professional work to continue in the event of their incapacity, death, absence from or inability to work.

Question 4

4. Firms must cooperate with RICS.

Answer 4

4. Firms must cooperate with RICS.

Question 5

5. Firms must promptly provide all information reasonably requested by standards and regulations board, or those exercising delegated authority on its behalf.

Answer 5

5. Firms must promptly provide all information reasonably requested by standards and regulations board, or those exercising delegated authority on its behalf.

Question 6

6. Firms must display on their business literature, in accordance with RICS published policy on designations, a destination to denote that they are regulated by RICS.

Answer 6

6. Firms must display on their business literature, in accordance with RICS published policy on designations, a destination to denote that they are regulated by RICS.

Question 7

7. Forms must report to RICS any matter that they are required to report under Rules for the Registered Firms.

Answer 7

7. Forms must report to RICS any matter that they are required to report under Rules for the Registered Firms.