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APC (Scotland) > RICS > Flashcards

RICS Flashcards

1
Q

5 Rules of Conduct: Rule One

A

Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS.

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2
Q

5 Rules of Conduct: Rule Two

A

Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.

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3
Q

5 Rules of Conduct: Rule Three

A

Members and firms must provide good-quality and diligent service.

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4
Q

5 Rules of Conduct: Rule Four

A

Members and firms must treat others with respect and encourage diversity and inclusion.

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5
Q

5 Rules of Conduct: Rule Five

A

Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.

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6
Q

Who is the RICS president?

A

Tina Paillet

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7
Q

What are the 5 RICS Global and Professional and Ethical Standards?

A

Act with integrity, always provide a high standard of service, act in a way that promotes trust in the profession, treat others with respect, take responsibility

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8
Q

Who do they apply to? RICS Global and Professional and Ethical Standards

A

RICS members and firms

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9
Q

What is the main piece of legislation governing health and safety in the workplace?

A

The Health and Safety at Work etc. Act 1974

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10
Q

How many employees requires a company to have a written health and safety policy?

A

5 or more

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11
Q

What are additional measures employers could use to minimise health and safety risks?

A

training
signage
PPE
anti-slip flooring
bright lighting
replacing hazardous substances with less hazardous alternatives

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12
Q

What does COSHH stand for?

A

Control of Substances Hazardous to Health

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13
Q

What are the regulations governing the use of hazardous substances?

A

The Control of Substances Hazardous to Health Regulations 2002

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14
Q

What are the CPD requirements post-APC?

A

20 hours, of which 10 must be formal.
Recorded online.

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15
Q

What act governs a gift policy?

A

The Bribery Act 2010

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16
Q

When was RICS founded?

A

1868

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17
Q

Can you give me another example of an ethical situation you have been involved in and the advice given?

A

Contractor asked for tenants number, i checked with tenant

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18
Q

What does RICS stand for?

A

Royal Institution of Chartered Surveyors

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19
Q

Name some of the rights under GDPR?

A

Right to…
be informed
of access
of rectification
to erasure
to restrict processing
to data portability
to object
related to automated decision making including profiling

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20
Q

Who governs GDPR in the UK?

A

Information Commissioner’s Office (ICO)

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21
Q

What are the 3 types of conflict resolution?

A

Court, Arbitration and Mediation

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22
Q

What are they?

A

Court

Arbitration - parties agree in advance to be bound by the decision of the arbitrator

Mediation - neutral mediator help parties find mutually acceptable solution

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23
Q

What is the difference between mediation and arbitration?

A

Mediation is the simplest form of dispute resolution where the parties meet with a mediator, who attempts to find an acceptable settlement between the parties.

Arbitration is governed by the Arbitration (Scotland) Act 2010 and is a process where the arbitrator’s decision must be accepted by both parties, it is legally binding.

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24
Q

Define an inclusive environment

A

In an inclusive environment, people of all cultural orientations can: freely express who they are, their own opinions and points of view.

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25
Q

What is the difference between a P&L account and a balance sheet?

A

Balance sheet = statement of assets, liabilities and capital.
P&L = statement of income and expenses.

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26
Q

What would you do before undertaking a site visit on your own?

A

I would inform someone in the office of where I am going, what time I plan to arrive and what time I plan to be back in the office. I would ensure that member of staff has my mobile number to contact me in case of emergency.

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27
Q

What is PII? Why is it required?

A

Personal Indemnity Insurance protects against claims for loss or damage made by clients or third parties as a result of the impact of negligent services you have provided or negligent advice you have offered.

£100k or less turnover = £250k
£100,001 to £200k turnover = £500k
£200,001 and above = £1m

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28
Q

What are the different methods of communication you use?

A

Email, telephone, text, social media and verbal.

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29
Q

If you got a gift of a case of wine to complete a job more quickly, would you accept?

A

No, this would be classified as a bribe. Gifts can only be accepted once a job is complete, the invoice is paid and it is proportional to the job completed.

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30
Q

You have passed your APC and want to start your own business right away. What do you do?

A

Register with RICS
Set up PII
Set up run-off cover
Appoint a locum
Appoint a complaints handing officer in a different firm.

30
Q

What is the RICS governance structure?

A

Privy council - governing council - standards and regulations board, management board, nominations and renumeration committee

31
Q

What are the four offences in the Bribery Act 2010?

A

Receiving a bribe, bribing, bribing a foreign public official and failing to prevent a bribe

Up to 10 years in prison and/or an unlimited fine

32
Q

What are the PII levels?

A

Turnover = min level of cover required.
£100,000 or less = £250,000 cover
Up to £200,000 = £500,000 cover
Over £200,000 = £1m cover

33
Q

Red flags of money laundering?

A

Transactions which do not make sense. A money trail which you cannot follow (lack of receipts). Paying significantly in excess of the asking price/fee. You are unable to identify the company/person behind the transaction.

34
Q

What governs tenancy deposits?

A

Tenancy Deposit Schemes (Scotland) Regulations 2011

35
Q

Why become a member of RICS?

A

It provides me with good career prospects and I will be part of a globally recognised organisation

36
Q

Describe the sections that would normally be included in a typical health and safety policy?

A
  • The statement of general policy on health and safety at work - sets out your commitment to managing health and safety effectively and what you want to achieve
  • The responsibility section - sets out who is responsible for specific actions
  • The arrangement sections - contains the detail of what you are going to do in practice to achieve the aims set out in your statement of healthy and safety
37
Q

What are additional measures employers could use to minimise health and safety risks?

A

Training, signage, PPE, SPOT, bright lighting

38
Q

What’s the difference between an RICS professional standard document and an RICS practice information document?

A

Professional standard is mandatory to follow, practice info is guidance

39
Q

Why become a member of RICS?

A

It provides me with good career prospects and I will be part of a globally recognised organisation

40
Q

What is a conflict of interest?

A

Actual, potential or perceived risk that the judgement of a rics member could be compromised when undertaking a job

41
Q

What forms of COI are there?

A

Party Conflict, Own personal conflict and confidential information conflict.

42
Q

What is the AML procedure when taking on new clients?

A
  • Conduct AML checks
  • Provide training to staff
  • Adopt internal controls to meet regulations
  • Client ID procedures
  • Keep good records
43
Q

Does Bell Ingram have a complaints handling procedure and if so, what is the process? Have you ever had to go through this process?

A

Yes, it is a two stage process.
1. Have the complaint in writing to ensure there is full understanding, this is given to the relevant office partner. Acknowledge in 7 days, full update 28 days.
2. If complaint isn’t resolved then the complaint goes to a third party approved by RICS to resolve.

44
Q

Does the RICS provide any guidance when it comes to ethics?

A

yes the ethical decision tree, and guidance notes (FIND?)

45
Q

Can you ever accept a gift?

A

Yes must log on the gift register but it must be proportional to the job

46
Q

What needs to be in a terms of engagement for estate management?

A

who the client, the scope of work, the fee, location, what the estate is

47
Q

What is in Terms of Business?

A
48
Q

Does anything need to be provided to the client as well as a terms of engagement?

A

BI terms of business

49
Q

How do you manage different forms of communication to meet clients needs?

A

hard of hearing person so you would email or letter, time zones so you’d be aware of that

50
Q

What health and safety procedures do you need to follow when carrying out a site inspection of, let’s say, a block of woodland?

A

PPE, risk assessment, lone working, access arrangements

51
Q

Is there a body that governs health and safety?

A

yes The Health and Safety Executive (HSE)

52
Q

what is BIs lone working policy?

A
53
Q

What’s GDPR? How do you manage GDPR in your day to day role?

A

General Data Protection Regulation. Arthur to manage data, don’t give out tenants numbers without asking for permission, password protected documents

54
Q

Can you open a bank account on behalf of a client?

A

Yes, need to clearly name the account so its not mixed up with others – client account

55
Q

What is on a balance sheet

A

Financial statement that provides a snapshot of the companies finances - assets and liabilities.

56
Q

When would you look at a profit and loss

A

The profit and loss (P&L) statement is a financial statement that summarizes the revenues, costs, and expenses incurred during a specified period.

57
Q

What would you expect to see in a clients budget

A
58
Q

What is vicarious liability?

A

Vicarious liability is liability that arises when an individual or entity is held partially responsible for the unlawful actions of another party, even though the latter carried out the actions alone.

For example, the factor of an estate is held responsible for the keepers actions.

59
Q

What is PPI?

A

Professional Indemnity Insurance

60
Q

What is runoff cover? And how long is it in place for?

A

‘Run-off’ cover typically refers to a type of professional liability insurance that a business or person uses after they stop trading—for instance in case of death or retirement or left company.

In place for 6 years

61
Q

What are the requirements for handling client money?

A
62
Q

What do you know about unconscious bias?

A

Automatic or unintentional judgement

63
Q

What is the RICS guidance on H&S?

A

Surveying Safely

64
Q

What’s RICS magazine called?

A

Modus

65
Q

What is a bye-law?
Can you name one?

A

The RICS Bye-Laws provide power for head of regulation and regulatory tribunal to make disciplinary and regulatory decisions.

Bye-law 5 is conduct, firms and members must follow the 5 rules of conduct

66
Q

You leave BI and starting own firm, what do you do?

A

Notify RICS, notify HRMC, ensure policies and procedures are in place, insurance (PII, Public, Employers), H&S, Motor insurance, OS mapping

67
Q

Who is the CEO of RICS?

A

Justin Young

68
Q

What do you do at work to be more sustainable?

A

Recycle, paperless, walk to work, lights off when not in use

69
Q

What is an inclusive environment?

A

A work environment that makes every employee feel valued while acknowledging their differences

70
Q

What is a business plan

A

Document detailing a company’s business activities and strategies for achieving its goals.

71
Q

How do you define a Bribe?

A

Something promised or received in exchange for a dishonest action/behaviour

72
Q

What act governs Bribery?

A

Bribery Act 2010

73
Q

What do you understand about Anti Money Laundering?

A

3 Stages to it:
* Placement: Money from illegal activities is placed in finance system
* Layering: Criminals use complex transactions to hide tracks
* Integration: Clean money reintegrated into economy

Money laundering can be defined as the process of moving illegally acquired cash through financial systems so
that it appears to be from a legitimate source

APC (Scotland) (9 decks)

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