Revision Guide Summary

Question 1

Effects negative attitudes and prejudices can have on service users

Answer 1

Withdrawn ~ fear of accessing a service

Low self esteem ~ difficult to seek help

Depressed ~ hard to motivate themselves to seek help

Anxious ~ to scared to access help

Embarrassed ~ avoid services and other forms of help

Question 2

Indirect discrimination examples

Answer 2

•prohibiting employees from wearing hats
•only allowing applicants from certain areas
•providing information in one language only

Question 3

Direct discrimination examples

Answer 3

•verbal abuse
•physical abuse
•refusal to allow access (services, education, jobs etc)

Question 4

Effects of discrimination

Answer 4

•withdrawn
•humiliated
•depressed
•low self esteem
•devalued
•ill health

Question 5

Examples of how organisations can foster positive attitudes in staff

Answer 5

•provide training
•mentoring systems
•staff meetings
•providing policies / guidelines

Question 6

Benefits to practitioners that follow procedures

Answer 6

•systems of redress
•raising awareness
•testing people with equality
• good practice that meets legal requirements
•promotes opportunities

Question 7

Ways to maintain confidentiality

Answer 7

•maintaining privacy for discussions ( closing doors / private office etc )

•password for computer files/ locked filing cabinets

•need to know basis for information

Question 8

Ways to promote equality and diversity

Answer 8

•giving food choices
•non discriminatory language
•range of languages provided
•none judgemental approach

Question 9

Ways to promote individuals rights and beliefs

Answer 9

•time and places to pray
•acknowledging culture and belief
•choices of foods based on religious beliefs

Question 10

Barriers to accessing services

Answer 10

• Psychological ( fear of discrimination )
• Financial ( cost of transport etc )
• Physical ( disability / cultural differences )
• Geographical ( poorer services )
• Cultural ( racism )
• Communication ( languages )

Question 11

Ways to overcome Barriers

Answer 11

•provide transport
•raise awareness
•change attitudes
•funding ( identifying additional sources )

Question 12

Issues older people may face

Answer 12

• exclusion from material resources
• relying on others ( lack of independence
• lack of access
• less care in community services
• feeling vulnerable
• mobility issues

Question 13

How to make advertising promote equal opportunities

Answer 13

• advertise to a wide range of areas
• use an EOP logo ( equal opportunities programs )
• non discriminatory language used

Question 14

How to promote equal opportunities in interviews

Answer 14

• same questions asked to all
• no personal questions
• mixed panel members

Question 15

Strengths of legislation in reducing discrimination

Answer 15

• helps to raise awareness
• gives people more rights
• more equality in job opportunities
• systems or redress and support

Question 16

Weaknesses of legislation reducing discrimination

Answer 16

• legislation alone cannot prevent it
• still differences in pay between genders
• stereotyping is very influential
• costs

Question 17

Systems of redress / groups that can help

Answer 17

• EOC ( equal opportunities commission )
• county court
• European court of human rights
• solicitors
• managers