Review 4 Flashcards
Progressive fire departnrents realize it is their responsibility to save the lives and property of their citizens from all types of incidents through what process?
prevention
Which of the following is a key component of leading
motivating
What is the relationship of Herzberg’s hygiene factors to motivation?
They do no motivate, but without them there is no motivation
According to Studies of Social Power, what type of power is derived when a fire fighter complies with an order to avoid punishment?
coercive
Changing a plan if necessary should not be viewed as
_
a failure
What type of reinforcers can reduce a specific bad behavior?
extinction and punishment
The CERT Program is designed to assist local communities in functioning effectively during the first __
hours after a Comment
catastroptuc event.
72
What is one topic addressed by the Risk Watch program?
poisoning prevention
What does goal-setting rely on as a motivational strategy?
the natural competitiveness of people
What type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in the correct relationship to each other?
floor plans
A ……..is the term for a certificate of debt issued by a government or corporation guaranteeing payment of the original investment plus interest by a specified future date.
bond
How widespread was the CERT program in 2…
There were 3091 CERT programs.
In the five-step process of decision-making, what step comes right before select a solution?
Generate alternate solutions.
Do the needs of various communities differ in terms of what services and programs that their fire departments provide?
Yes, each one is unique.
What does the D stand for in the ABeD of public education course design?
degree
Part of a pre-incident plan is a report, in written format. containing various sections. What must be maintained in these reports?
a consistent, standard format
How long is the CERT course?
22 hours
What is the first step when establishing a local public education program?
Identify the fire or life-safety problem.
What type offeedback is obtained from the students at the conclusion of the training, usually from a short survey form?
immediate
What is the theory called in which people act in a manner that they believe will lead to an outcome they value?
expectancy theory
What is usually the longest time a brainstorming session should last for a group of 4 to 16 people?
15 to 25 minutes
What is a good general definition of a problem?
a difference between the actual state and the desired state
A………..is described as a document developed by gathering general and detailed data used by responding personnel to determine the resources and actions necessary to mitigate anticipated emergencies at a specific facility.
pre-incident plan
If a facility has an evacuation or emergency operations plan, then it should provide the fire department with……..as soon as command is established.
a liaison
When is a public education presentation successful?
when there is an observable change in behavior
What can a fire department do to reinforce the basic training that volunteers receive during the initial CERT training program?
Administer periodic refresher training.
What term is defined as giving a reward for good behavior?
positive reinforcement
What agency has extensive experience in tracking evacuees?
American Red Cross
The fire officer has to be both a leader and a(n)
follower
What does the A stand for in the ABCD of public education course design?
audience
VVhatshould a public information officer do if he or she has information that needs wide dissemination?
Hold a press conference.
Leaders can be effective only to the degree that others
are willing to accept their leadership
Which of the following is NOT a step recommended by the NFPA when dealing with the media?
Tell them everything.
……… Is theory in which employees evaluate the outcomes they receive for their inputs as compared tothose that other employees receive for theirs.
Equity theory
An incremental process can be used to develop pre-incident plans where access to some data is limited. What does anincremental process mean
Start with a simple plan, add to it over time.
The goal of public safety education programs is to
prevent injury, death, or loss due to fire or other types of incidents
What event led to the creation of Fire Prevention Week in the fall?
the Great Chicago Fire
What is the next step in problem solving after implementing a solution?
evaluating the results
To what organization can fire departments often turn for help in evacuation situations requiring basic services such as food and water
the public school systems
According to the textbook, which ofthe following is the best known motivational authority?
reinforcement
What is one of the best ways to ensure approval of a budget proposal?
Show that it is necessary to comply with some legal requirement.
Historically, what kind of leadership style did fire officers use in both emergency and non-emergency situations?
autocratic
Other than simply presenting information about a particular building, what is another purpose of pre-incident plans?
to identify in advance suitable strategies, tactics, and actions
A goal of an effective fire officer is to push decision making to
_
the lowest possible level
What is the first step in brainstorming?
writing out the problem statement
What leadership style is best used when working with experienced fire fighters on duties that pose little hazard?
laissez-faire
Which NFPA standard provides information on pre-incident planning?
NFPA 1620
VVhatshould a public information officer do if he or she sees or hears a news story with inaccurate information?
Call the reporter with the correct information,
VVhat does the C stand for in the ABCD of public education course design?
conditions
VVhen selecting a solution, what is an important factor when deciding on the best solution?
the fire department’s core values
VVhat is the term for proposed increases in spending to provide additional services?
supplemental budget requests
What does the B stand for in the ABeD of public education course design?
behavior
What does Peter Drucker say about questioning the value of any given organizational activity?
It is good to do so, usually once a year
Who offiCially sponsors Fire Prevention Week?
NFPA
In the five-step process of decision-making, once a solution is selected, what happens next?
The solution must be implemented.
The laissez-faire leadership style moves the decision making from fire officers to the
individual fire fighters
Who are usually the best people to solve a problem?
those directly involved with it
What is the next step after a budget request is authorized to replace a fire engine?
Issue a request for proposal.
An………shows a building from above, identifying doors, utilities access, and any special considerations or hazards.
plot plan
What leadership style uses all the ingenuity and resourcefulness of the group in determining how to meet an objective or complete atask?
democratic
A pre-incident plan should be developed with the goal of being useful in the event of an emergency to the fire department and also to whom?
the owner
What type offeedback focuses on the effectiveness of the program in relation to the desired effect?
long-term
Fire officers engaged in active listening show an interest in the raw data and
the speaker’s feelings and emotions
What should be the goal offire officers, in addition to being bosses?
to lead
What is the term for the type of needs that the fire department can address by developing programs to reduce risk, such as a bicycle helmet safety campaign?
systemic
According to Studies of Social Power, what type of power is being used when an incident commander reassigns a rescue sector on an incident, and the target person complies?
legitimate
When solving the problems, what must be the fire officer’s primary focus area
the best interest of the fire department
Which NFPA standard outlines the principle duties of a public information officer?
1035
What is one of the five options available to fire departments if revenues are reduced?
Defer scheduled expenditures.
When funds are set aside from a budget account, pursuant to a certain budget request, what term describes these funds?
encumbered
When Tom Peters described what he saw at a business as management by walking around, did he mean that in a complimentary or unflattering way?
organization.
What two responses increase the likelihood of good behavior?
positive reinforcement and negative reinforcement
What concept drives the attractiveness of privatization?
A private company can operate more effiCiently than a local government agency.
What is the public safety program Stop, Drop. and Roll about?
teaching young children what to do if their clothing catches fire
Pre-incident plans must be coordinated with the
facility own emergency action plan
