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Fire Officer 2 > Review 4 > Flashcards

Review 4 Flashcards

1
Q

Progressive fire departnrents realize it is their responsibility to save the lives and property of their citizens from all types of incidents through what process?

A

prevention

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2
Q

Which of the following is a key component of leading

A

motivating

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3
Q

What is the relationship of Herzberg’s hygiene factors to motivation?

A

They do no motivate, but without them there is no motivation

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4
Q

According to Studies of Social Power, what type of power is derived when a fire fighter complies with an order to avoid punishment?

A

coercive

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5
Q

Changing a plan if necessary should not be viewed as
_

A

a failure

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6
Q

What type of reinforcers can reduce a specific bad behavior?

A

extinction and punishment

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7
Q

The CERT Program is designed to assist local communities in functioning effectively during the first __
hours after a Comment
catastroptuc event.

A

72

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8
Q

What is one topic addressed by the Risk Watch program?

A

poisoning prevention

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9
Q

What does goal-setting rely on as a motivational strategy?

A

the natural competitiveness of people

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10
Q

What type of drawing shows interior views of a building, including rooms, hallways, and cabinets drawn in the correct relationship to each other?

A

floor plans

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11
Q

A ……..is the term for a certificate of debt issued by a government or corporation guaranteeing payment of the original investment plus interest by a specified future date.

A

bond

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12
Q

How widespread was the CERT program in 2…

A

There were 3091 CERT programs.

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13
Q

In the five-step process of decision-making, what step comes right before select a solution?

A

Generate alternate solutions.

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14
Q

Do the needs of various communities differ in terms of what services and programs that their fire departments provide?

A

Yes, each one is unique.

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15
Q

What does the D stand for in the ABeD of public education course design?

A

degree

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16
Q

Part of a pre-incident plan is a report, in written format. containing various sections. What must be maintained in these reports?

A

a consistent, standard format

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17
Q

How long is the CERT course?

A

22 hours

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18
Q

What is the first step when establishing a local public education program?

A

Identify the fire or life-safety problem.

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19
Q

What type offeedback is obtained from the students at the conclusion of the training, usually from a short survey form?

A

immediate

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20
Q

What is the theory called in which people act in a manner that they believe will lead to an outcome they value?

A

expectancy theory

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21
Q

What is usually the longest time a brainstorming session should last for a group of 4 to 16 people?

A

15 to 25 minutes

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22
Q

What is a good general definition of a problem?

A

a difference between the actual state and the desired state

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23
Q

A………..is described as a document developed by gathering general and detailed data used by responding personnel to determine the resources and actions necessary to mitigate anticipated emergencies at a specific facility.

A

pre-incident plan

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24
Q

If a facility has an evacuation or emergency operations plan, then it should provide the fire department with……..as soon as command is established.

A

a liaison

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25
Q

When is a public education presentation successful?

A

when there is an observable change in behavior

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26
Q

What can a fire department do to reinforce the basic training that volunteers receive during the initial CERT training program?

A

Administer periodic refresher training.

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27
Q

What term is defined as giving a reward for good behavior?

A

positive reinforcement

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28
Q

What agency has extensive experience in tracking evacuees?

A

American Red Cross

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29
Q

The fire officer has to be both a leader and a(n)

A

follower

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30
Q

What does the A stand for in the ABCD of public education course design?

A

audience

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31
Q

VVhatshould a public information officer do if he or she has information that needs wide dissemination?

A

Hold a press conference.

32
Q

Leaders can be effective only to the degree that others

A

are willing to accept their leadership

33
Q

Which of the following is NOT a step recommended by the NFPA when dealing with the media?

A

Tell them everything.

34
Q

……… Is theory in which employees evaluate the outcomes they receive for their inputs as compared tothose that other employees receive for theirs.

A

Equity theory

35
Q

An incremental process can be used to develop pre-incident plans where access to some data is limited. What does anincremental process mean

A

Start with a simple plan, add to it over time.

36
Q

The goal of public safety education programs is to

A

prevent injury, death, or loss due to fire or other types of incidents

37
Q

What event led to the creation of Fire Prevention Week in the fall?

A

the Great Chicago Fire

38
Q

What is the next step in problem solving after implementing a solution?

A

evaluating the results

39
Q

To what organization can fire departments often turn for help in evacuation situations requiring basic services such as food and water

A

the public school systems

40
Q

According to the textbook, which ofthe following is the best known motivational authority?

A

reinforcement

41
Q

What is one of the best ways to ensure approval of a budget proposal?

A

Show that it is necessary to comply with some legal requirement.

42
Q

Historically, what kind of leadership style did fire officers use in both emergency and non-emergency situations?

A

autocratic

43
Q

Other than simply presenting information about a particular building, what is another purpose of pre-incident plans?

A

to identify in advance suitable strategies, tactics, and actions

44
Q

A goal of an effective fire officer is to push decision making to
_

A

the lowest possible level

45
Q

What is the first step in brainstorming?

A

writing out the problem statement

46
Q

What leadership style is best used when working with experienced fire fighters on duties that pose little hazard?

A

laissez-faire

47
Q

Which NFPA standard provides information on pre-incident planning?

A

NFPA 1620

48
Q

VVhatshould a public information officer do if he or she sees or hears a news story with inaccurate information?

A

Call the reporter with the correct information,

49
Q

VVhat does the C stand for in the ABCD of public education course design?

A

conditions

50
Q

VVhen selecting a solution, what is an important factor when deciding on the best solution?

A

the fire department’s core values

51
Q

VVhat is the term for proposed increases in spending to provide additional services?

A

supplemental budget requests

52
Q

What does the B stand for in the ABeD of public education course design?

A

behavior

53
Q

What does Peter Drucker say about questioning the value of any given organizational activity?

A

It is good to do so, usually once a year

54
Q

Who offiCially sponsors Fire Prevention Week?

A

NFPA

55
Q

In the five-step process of decision-making, once a solution is selected, what happens next?

A

The solution must be implemented.

56
Q

The laissez-faire leadership style moves the decision making from fire officers to the

A

individual fire fighters

57
Q

Who are usually the best people to solve a problem?

A

those directly involved with it

58
Q

What is the next step after a budget request is authorized to replace a fire engine?

A

Issue a request for proposal.

59
Q

An………shows a building from above, identifying doors, utilities access, and any special considerations or hazards.

A

plot plan

60
Q

What leadership style uses all the ingenuity and resourcefulness of the group in determining how to meet an objective or complete atask?

A

democratic

61
Q

A pre-incident plan should be developed with the goal of being useful in the event of an emergency to the fire department and also to whom?

A

the owner

62
Q

What type offeedback focuses on the effectiveness of the program in relation to the desired effect?

A

long-term

63
Q

Fire officers engaged in active listening show an interest in the raw data and

A

the speaker’s feelings and emotions

64
Q

What should be the goal offire officers, in addition to being bosses?

A

to lead

65
Q

What is the term for the type of needs that the fire department can address by developing programs to reduce risk, such as a bicycle helmet safety campaign?

A

systemic

66
Q

According to Studies of Social Power, what type of power is being used when an incident commander reassigns a rescue sector on an incident, and the target person complies?

A

legitimate

67
Q

When solving the problems, what must be the fire officer’s primary focus area

A

the best interest of the fire department

68
Q

Which NFPA standard outlines the principle duties of a public information officer?

A

1035

69
Q

What is one of the five options available to fire departments if revenues are reduced?

A

Defer scheduled expenditures.

70
Q

When funds are set aside from a budget account, pursuant to a certain budget request, what term describes these funds?

A

encumbered

71
Q

When Tom Peters described what he saw at a business as management by walking around, did he mean that in a complimentary or unflattering way?

A

organization.

72
Q

What two responses increase the likelihood of good behavior?

A

positive reinforcement and negative reinforcement

73
Q

What concept drives the attractiveness of privatization?

A

A private company can operate more effiCiently than a local government agency.

74
Q

What is the public safety program Stop, Drop. and Roll about?

A

teaching young children what to do if their clothing catches fire

75
Q

Pre-incident plans must be coordinated with the

A

facility own emergency action plan

Fire Officer 2 (6 decks)

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