Review 1 Flashcards
What can a Fire Officer do to improve his effectiveness for an unpopular order?
Determine the history behind the order
Firefighters have four major changes in their relationship to the formal fire department organization in their career. What is one of those changes?
First Promotion to Chief Officer
In general, which level of supervisor has the longest and most diverse reading list for its promotional multiple- choice examinations?
First Level
One of Taylors four principles was to replace rule of thumb work methods with
methods based on scientific study ofthe tasks
What disparaging characterization describes the potential for written examinations to allow candidates to do very well on facts when they cannot apply them in real life situations?
book smart. street dumb
What is one ofthe higher-profile roles a fire offi r can perform?
functioning as incident commander
The sound attitude believes in what’s right rather than _
who’s right
Employee relations include all activities designed to
maintain a rapport with the employees
What is one specific situation in which fire officers must behave as Theory X managers?
when operating at a fire
What was the (often corrupt) system called that was used to appoint or promote people to public jobs prior to the modern use of
merit-based systems?
spoils system
There are several things a department might do as part of compliance with a consent decree. What is one such thing?
Engage in community outreach.
According to James Page, there are three distinct roles a company officer performs as part of his duties. Which ofthe following is NOT one of those roles?
friend
What Act enacted in 1883 established the civil service system in the federal government?
Pendleton Act
According to the 1993 amended EEOC guidelines, under what circumstances, if any, are employers liable for the acts of those who work for them?
any time they knew, or should have known, about the behavior and did nothing about it
What Is done periodically to validate and update the job description and the KSA technical worksheet associated with a given position?
The frequency and importance of a wide range of job tasks are
ranked.
What document is used by the human resource department to summarize the scope of the job and provides examples of the typical tasks a person might be expected to perform?
job description
What term does the International Association of Fire Chiefs use for a Fire Officer II?
managing fire officer
What is the fifth level of Maslow’s hierarchy of needs?
self actualization
What type of study was used to greatly improve performance in the Fire Fighter Combat Challenge?
time and motion
Taylor’s unflattering characterization of workers viewed them as cheap. stupid. and
interchangeable
Hidden within the assessment center in-basket papers are usually a few surprises, including a few
items,
time-sensitive
If a promotion eligibility list is rank-ordered, how are the candidates typically ranked?
1,2,3, etc.
Human resource management is built from two generalized schools of management thought. What is one of those schools?
scientific
Who determines the number of questions needed to assess the candidate’s knowledge within each particular area?
local exam committee
When an officer tells subordinates that he does not agree with unpopular orders, but the orders have to be enforced anyway, what is the result?
The officer’s authority and supervisory ability is undermined.
When fire fighters or fire officers elect to work past their earliest eligibility for retirement, is this practice ever rewarded financially?
Yes, me anomonat pension oenems can De suostarmatial
The Blake and Mouton Managerial Grid style that represents the lowest level of concern for both results and people is called
indifferent
In preparing for examination, candidates should be familiar with the materials on the reference reading list, but also
recent local history
In the Blake and Mouton Managerial Grid,
extreme and tries to moderate both in the workplace.
status quo
What is one method of fostering the concept of appropriate workplace behavior?
Fire fighters develop their own set of rules.
How does diversity affect fire departments?
Their goal should be to reflect the diversity of the community in their workforce.
What does a Theory X manager believe?
that people does not like to work
If a promotion eligibility list is banded, what is typically one of the group headings?
qualified
What kind of behavior can be described as consistent with the department’s core values, mission statement, and value
ethical behavior
What level of fire officer would expect to find an examination question pertaining to the evaluation of a fire company’s performance?
managing fire officer
What does the accommodating person demonstrate, according to the Blake and Mouton Managerial Grid?
low concern for results, high concern for people
What is one of the three recommended activities for fire officers to work effectively with their supervisors?
Keep your supervisor informed.
Iffire officers have the authority to solve a given problem that has come up, what should they do about involving their supervisors first?
Nothing; they should go ahead and make a decision.
What type of management techniques are appropriate in an involuntary work performance meeting with a subordinate?
Theory X
According to NFPA 1021, does a Fire Officer II have to meet the requirements of Fire Officer I?
Yes, Fire Officer I is a prerequisite of Fire Officer II
What agency enforces the federal laws establishing the civil rights of Americans?
Equal Employment Opportunity Commission
What is ‘One of the four basic tasks expected of a good fire officer, as reported by the administrative fire officers study?
notifications
Whatis one item that should be included in a personal study journal?
a calendar
Fire fighters who want to initiate a harassment complaint have three methods for doing so. At what level must they first make contact?
it is their choice
What is one of the most popular questions to ask candidates in an oral panel setting of an assessment center?
Wly should you be selected for promotion?
There are three options for constructing a multiple-choice know/edge examination. What is one of those?
A consultant is hired to write a specific examination.
According to the International Association of Rre Chiefs, a person who worked as a managing fire officer for 3 to 5 years, is certified at the NFPA Rre Officer III level, and has accomplished a formal education equivalent to a bachelor’s degree is known
administrative fire officer
Which of the following is NOT a postexamination promotional consideration?
endorsement of city manager
The Equal Employment Opportunity Act of 1972 includes almost all public and private employers with a minimum number of employees. What’s the number?
15
Management is the science of using to achieve
_
available resources I desired results
How big is a metro-sized fire department?
more than 400 fully paid fire fighters
Who must take corrective action if an investigation confirms a harassment complaint has merit?
the fire chief
In assessment center role play, if role-players are not simulating a subordinate, who else might they be simulating?
an angry citizen
In the context of job descriptions, what does the A stand for in KSA?
abilities
In an assessment center role play where a candidate is simulating dealing with a subordinate with an issue, what should the candidate do about control ofthe interview?
Maintain control of it.
Which of the following is a duty of a Fire Officer II that a Fire Officer I is not expected to perform?
completing employee performance appraisals
According to Annex A ofNFPA 1021, public safety personnel must make choices based on the
maximum benefit to the citizens and the community
Attributes or qualities that can be described and measured during a promotional examination are known as
dimensions
A(n)…….is used to present of a series of simulation exercises that are used to evaluate a candidate’s competence in is used to present
assessment center
What is one non-test-score type requirement for promotion?
freedom from active formal discipline
What type of emergency incident simulation format is complex and expensive?
interactive emergency scene simulation
Fire officers should consult their supervisors if they are going to make a decision that
goes beyond their scope of authority
It is said that fire officers should walk the talk. What does that mean?
They should demonstrate the behaviors they say are important.
Which type of department would be more likely to go to an external source for examination questions?
smaller
Fire officers should act as if someone is always Your Expected
when they are out of the station.
documenting their actions
is the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions.
Integrity
A Theory Y manager believes that people need to be Your Expected
, not
encouraged I controlled
In the context of having their security threatened, fire fighters may do what is necessary to survive. In that situation, how will they feel, typically, about advancing the objectives of the fire department or their officers?
not highly motivated
What type of organizational document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body?
regulation
What was one affect on fire service management of the Clinton era push to reinvent government, in particular, to reduce the
number of middle managers?
the elimination or civilization of headquarters and staff positions
What document is used by the human resources department to determine the compensation level for a position?
class specification
To be effective, how should a candidate act during role-playing exercises?
naturally
What does the term data dump mean in the context of emergency incident simulations on assessment centers?
The candidate explains the actions and factors to be considered.
How can the scoring of a multiple-choice type examination be characterized?
as straightforward
A multiple choice written examination concentrates on facts that can be found in materials found on a(n)
reading list
