Reporting Flashcards
1
Q
SIIV / SIIQ (CPWA)
A
Search invoicing detail
2
Q
How long are invoice reporting saved in SIIV/SIIQ?
A
Rolling 2 years
3
Q
How long are documents saved in OnBase?
A
Most documents: 10 years
Warranty: 1 year
4
Q
VIEWR
A
- Viewing various reports
- Print invoices and RGA letters
*Need Invoice # and date
5
Q
What are the locations/disks that require loading in VIEWR?
A
TAPE or PTAP
6
Q
How long are documents saved in VIEWR?
A
10 years
7
Q
Four types of documentation
A
- Training documents
- Work methods
- Customer profiles
- Transaction trace
8
Q
OSD
A
Over, Short, Damage
9
Q
RGA
A
Returned Goods Authorization
10
Q
Return categories
A
- UPDRTN
- Convenience return (“RGA”) = fee + shipping
- Michelin error (CSR/System) = no fee + free shipping
- UPDOSD
- Carrier/DC/Manufacturing error (OSD)
11
Q
UPDRTN
A
Update return
Create or update a return authorization
12
Q
SCHRTN
A
Search return
