Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

O2C Customer Service Training > General > Flashcards

General Flashcards

1
Q

Tier 1 brand

A

Michelin

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Common Michelin tire names

A
  1. Agilis
  2. Alpin
  3. Cross Climate
  4. Cross Terrain
  5. Defender
  6. Latitude
  7. Pilot Sport
  8. Premier LTX
  9. Primacy
  10. X-ICE
  11. XDN
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Tier 2 brand

A

BFGoodrich (off-road and racing)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Common BFGoodrich tire names

A
  1. Advantage T/A
  2. G-Force T/A
  3. All-Terrain T/A
  4. Mud-Terrain T/A
  5. Commercial T/A
    T/A = Traction Advantage
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Tier 3 brand

A

UniRoyal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Common Uniroyal tire names

A
  1. Laredo
  2. Tiger Paw
  3. Power Paw
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

DLPS (Product Lines) w/ 4 categories

A

Direction Ligne Produit Specialite
1. Aviation
2. Two-wheel
3. Agriculture
4. Genie civil/Earthmover

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What do tires do?

A
  1. Provide traction
  2. Help brake
  3. Help steer
  4. Absorb noise
  5. Protect wheel
  6. Carry load
  7. Absorbs shock
  8. Enhance performance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are tires made of?

A
  1. Rubber (natural and synthetic)
  2. Textiles (cotton, nylon, rayon, and polyester)
  3. Steel
  4. Carbon black
  5. Fiberglass and Kevlar (performance tires)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Tire terminology

A
  1. Section width
  2. Overall diameter
  3. Deflection
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Tire construction

A
  1. Inner liner
  2. Carcass (casing)
  3. Steel belt
  4. Crown piles
  5. Tread
  6. Beads (tringles)
  7. Bead protector
  8. Sidewall
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the most important part of the tire?

A

Air

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the number 1 enemy of tire?

A

Heat

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Bias construction

A
  1. 45 degree angle of the textiles in layers. Crown and sidewall are interdependent
  2. Less flexible
  3. More sensitive to overheating
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Tire maintenance

A
  1. Pressure
  2. Rotation
  3. Balancing
  4. Alignment
  5. Tread wear
  6. Storage
  7. Cleaning chemicals
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Term for front and back tire are different sizes

A

Split fitment
Staggered fitment

O2C Customer Service Training (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions