Relationship Development and Therapeutic Communication Flashcards

1
Q

What are the 7 subroles of the nurse?

A
The stranger
The resource person
The teacher
The leader
The surrogate
The technical expert
The counselor
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2
Q

What is the surrogate?

A

The nurse fulfills basic needs, which is associated with mothering

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3
Q

Where did Peplau believe the emphasis of psychiatric nursing should be?

A

On counseling

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4
Q

Therapeutic relationships are ____ and ___ at learning and growth promotion

A

Goal-oriented/directed

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5
Q

What is the definition of therapeutic use of self?

A

The ability to use one’s personality consciously and in full awareness, in an attempt to establish relatedness and to structure nursing interventions

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6
Q

What are beliefs?

A

Ideas that one holds to be true

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7
Q

What are attitudes?

A

Frames of reference around which an individual organizes knowledge about his or her world

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8
Q

What are values?

A

An abstract standard that represent the individual’s ideal mode of conduct and ideal goals

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9
Q

How do values differ from beliefs and attitudes?

A

They are action oriented/action producing

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10
Q

What 5 conditions are essential to develop a therapeutic relationship?

A
Rapport
Trust
Respect
Genuineness
Empathy
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11
Q

What are the 4 phases of the therapeutic nurse-client relationship?

A

Pre-interaction phase
Orientation (introductory) phase
Working phase
Termination phase

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12
Q

What happens during the pre-interaction phase?

A

Obtain information from the chart and everywhere else but the patient
“Fantasy stage”

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13
Q

What happens during the orientation phase?

A

Creating trust and rapport
Gather assessment data
ID strengths and weaknesses

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14
Q

What happens during the working phase?

A
Maintain trust and rapport
Promote client's insight and perception of reality
Work toward achievement of goals
Overcome resistance behaviors
Evaluate progress
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15
Q

What is transference?

A

Being identified in memory to someone else and responding to you as if you were this other person
When the client unconsciously transfers to the nurse feelings formed toward a person from the past

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16
Q

What is countertransference?

A

Refers to the nurse’s behavioral and emotional response to the client
When the nurse responds back to the patient as if they were someone else

17
Q

How is countertransference different from projection?

A

This is more affective (emotional) - between conscious and unconsciousness and can be brought to consciousness easily

18
Q

What happens during the termination phase?

A

Conclusion of the relationship

19
Q

What is interpersonal communication?

A

A transaction between the sender and the receiver.

20
Q

What factors can influence communication?

A
Values
Attitudes
Beliefs
Culture
Religion
Social status
Gender
Age/developmental level
Technology
21
Q

What factors can distort the message being communicated?

A

Environmental - physical, social
Physical - pain/illness
Intellectual
Social - culture, ethnic group, language

22
Q

What 4 ways are non-verbal messages expressed?

A

Kinesics
Paralanguage
Proxemics
Appearance

23
Q

What are some examples of kinesics?

A
Facial expressions
Posture
Gestures
Touch
Eye contact
24
Q

What are some examples of paralanguage?

A
Voice tone
- Inflection
- Spacing of words
- Emphasis
- Pauses
Non-language vocalizations
- Sobbing
- Laughing
- Grunting
25
Q

What are some examples of proxemics?

A

Territoriality

Personal space

26
Q

What are the 4 kinds of distance in interpersonal interactions?

A

Intimate distance - up to 18 inches
Personal distance - 18”-4ft
Social distance - 4ft-12ft
Public distance - 12ft+

27
Q

What are 7 characteristics of therapeutic communication?

A
Acceptance
Interest
Respect
Honest
Assistance
Permission
Protection
28
Q

What are the 4 stages of an interview?

A

Pre-interactional
Orientation
Working
Termination